Winter Heroes 2019

Winter can be a difficult time for many of our older residents

It’s a time when they may be struggling to keep warm, they’re worried about energy bills or repairs, or they’re feeling isolated from neighbours and friends.

Help us reach out to those people by offering your support as a volunteer Winter Hero during this difficult time of year.

Our Winter Heroes are responsible for calling our older, vulnerable residents to talk them through available support and offer help accessing the services they need.

Please note: Volunteers will need to be able to travel to our office in Sittingbourne, Kent or Croydon, London or Battle and Hastings, Sussex.


One telephone call can make all the difference

Our Winter Heroes have helped countless residents:

  • Diane was struggling to pay the bills to keep her home warm. Our volunteers helped her to access Winter Fuel Payment.
  • Derek didn't know what to do when the lock on his front door broke. Our volunteers helped him to raise a repair and get the problem fixed.
  • William hadn’t spoken to anyone in weeks. Our volunteers were able to provide a friendly listening ear.

Support for you

As part of your placement you'll receive:
  • Accredited training
  • Call-centre experience
  • Travel expenses
  • Experience of volunteering with a housing association
  • Meet new people and learn something new!

Sign up today!

Contact Liza Scholefield liza.scholefield@optivo.org.uk or call 07841 505532 (Kent)

Or Joyce Rook joyce.rook@optivo.org.uk or call 07595 777764 (Sussex)

Or Dominika Debinska: dominika.debinska@Optivo.org.uk or call 0771 810 003 (London)