Ken's story: Financial support

image: Ken's storyMany of us worry about how we’re going to survive financially in our retirement years – but imagine trying to get by without any sort of pensions or benefits.

Our team are here to help you get the support you’re entitled to.

Here’s Ken’s moving story and how we were able to help him at a difficult moment of his life.

Watch the video below or read on for Ken's story.

When Ken lost his brother Tony, his world was left shattered.

Although Tony had been ill for a while, his death came as a complete shock.

Ken explained how they’d lived together their whole lives, trying to manage their finances on their own. They simply didn’t realise the support they were entitled to.

Ken said: “I’ve never been financially minded. My brother Tony always dealt with that kind of thing, but when he died I didn’t know how I’d pay the bills. I feared I’d lose the home we’d lived in for 20 years and I’d end up on the streets.

Nigel, one of our Financial Inclusion Officers, stepped in to help Ken.

He did some digging, spending hours on the phone to various people and making sure Ken received the benefits he was entitled to.

Nigel helped set Ken up with housing benefits, as well as a State Pension and Pension Credits.

Nigel explained: “That put Ken in a better financially secure position because paying for his own rent and council tax out of his savings meant his capital was dwindling away very rapidly.

Ken added: “I think I would have just got to the point where there would have been no money left and then that would’ve been it for me. I’m part of a particular generation who never thought about asking for financial help. But having had this happen to me, I urge anyone in the same position to speak out.

Don’t suffer in silence. I would not have had a roof over my head but for Nigel. It’s people like him that deserve the credit.

Do you want to speak to someone about your finances? Find out how we can help here.

How we can help:

We're passionate about helping our customers to save money. And there are a number of ways we can help, including offering support on:
  • The best way to budget
  • How to open a bank account
  • How to claim benefits and understand the welfare benefit reforms
  • Top tips to reduce the cost of your bills
  • Grants and schemes you may be eligible for.


Contact us today to find out how we can help - simply use the form below to get started.  You can also contact us in a number of other ways to find out more information about how we can help.

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