Coronavirus: Money and financial support

image: a family at home

At Optivo, we understand this is a difficult time for you. You’re thinking about your health and your family. On top of this, you may be worrying about money and paying the bills. We’ve created an FAQ guide to help you. Information is changing quickly, so we’ll regularly update this guide.

We’re here to help you. Our Income Team can talk through your rent account, and payment options, so please speak to them if you need to.

Our Financial Inclusion Team can also help you make the most of your money, support you to claim money you may be entitled to and help you save money on your bills.

If you’re a shared owner or leaseholder, we can refer you to our specialist Financial Inclusion Team.

How can Optivo help?

We know things could be really difficult for you right now and we're here to help. If you're concerned about paying your rent then we can provide advice on what can be done to help improve your circumstances.
Every person's situation is different so we'll look at every case individually. Although we’re not offering payment breaks there is still a lot we can do to assist.
We’re able to:
  • Review your financial situation based on your specific set of circumstances
  • Provide advice on what to do if there's been a loss of income
  • Assist people who have been self-employed and are affected
  •  Advise what benefits you might be entitled to
  • Give information on how to apply for Universal Credit and manage the claim.
  • Provide support with debts or budgeting
  • Help with applications for a Discretionary Housing Payment
  • Offer phone appointments with our Income Officers so you can discuss any concerns in more detail.
If you'd like support with any of the above, please get in touch. Optivo residents can also keep track of their rent payments and view their rent statement and any service charge information online at any time using MyAccount.
Your health and safety is our number one priority and we’re continuing to closely monitor the situation around coronavirus. We're updating our website regularly as the situation progresses. Go to for all our updates.    

Useful information: