Improved service for keyworkers and students

15 July 2019

Keyworker at home

We’re improving our service for our keyworkers and students by introducing a brand new property management system.

Called StarRez, it will be rolled out across our student and keyworker sites from 24 July:

Date	Site
Wednesday 24 July	Lucia Foster Welch
Thursday 25 July	Welkin Halls
Monday 5 August	Kingston, Milton Keynes
	Basingstoke, Platt and Writtle Halls
	Ivy and Usher Halls
	Luton, Chertsey, Helen Graham House, Park House, Goldsmiths, Wood Green

We’ll be in touch with all our existing student and keyworker customers later in the year to explain all the features of the new system and how they can get the most out of it.

Find out more about StarRez.

Changes to direct debits and standing orders

Our bank details are changing with the new system. If you are currently paying your rent by direct debit or standing order to our Lloyds account, you will need to update our details.

Future payments should be made to Barclays. A letter and email containing the new sort code and account number details have been sent to all keyworker and student customers who have existing direct debits and standing orders.

Please make sure you have made the necessary changes by Monday 30 September to ensure your rent is paid into the right account.

If you have any questions, please don’t hesitate to contact us. If you are an existing customer, you can speak to staff at your front office.

You can also email commercialservices@optivo.org.uk and a member of staff will be happy to help you.