Contacting us during adverse weather


15 January 2021

Cold weather conditions are being forecast this week across parts of the UK.

If you need to report an emergency repair please contact our out of hours service on 0800 121 60 60.

For other non-urgent enquiries please log in to MyAccount at

Go to MyAccount

Problems with your heating?

Image: thermostatOur heating contractors are likely to experience higher call volumes if the weather is bad.

If you have a problem with your heating, there are a few things you can do to try and get it working without the need for an engineer. We advise trying these steps before calling. Click here to read more.

If you still have problems after trying these steps, find out how to report a heating repair here.

Ice and snow on pathways

If snow and ice settles we ask residents to be aware that some pathways may be slippery. We encourage you to be extra careful when walking outside.

We clear snow and spread grit on priority sites and pathways – for all other pathways we provide grit bins for residents to use.

You can read more about our winter gritting policy here.