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Contacting us during adverse weather
15 January 2021
Cold weather conditions are being forecast this week across parts of the UK.
If you need to report an emergency repair please contact our out of hours service on 0800 121 60 60.
For other non-urgent enquiries please log in to MyAccount at
www.optivo.org.uk/myaccount
Go to MyAccount
Problems with your heating?
Our heating contractors are likely to experience higher call volumes if the weather is bad.
If you have a problem with your heating, there are a few things you can do to try and get it working without the need for an engineer. We advise trying these steps before calling.
Click here to read more
.
If you still have problems after trying these steps, find out how to
report a heating repair here.
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