Support for you during this difficult time


29 June 2020
IMAGE: Optivo worker with food parcels
Our teams have worked tirelessly to ensure we’ve been there for you throughout the Covid-19 crisis.

Many of you have faced huge challenges during this unprecedented and uncertain time.

But we hope our support to you has been consistent throughout.

So far we’ve:
  • Made over 62,000 resident support calls
  • Supported vulnerable households
  • Helped people with income loss, supporting more than 1,750 new Universal Credit claims
  • Supported isolated over 70s in our general needs homes
  • Helped distribute food parcels and provided shopping advice to many vulnerable residents.
We know many of you continue to face difficulties; please be reassured we’re doing our utmost to support you at this time.

We’ll do everything we can to offer specialist support where it’s needed the most.

Worried about your job or finances?

If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information to help you on our website. We're updating this regularly as new information becomes available.

If you're in a situation where you're worried about paying your rent, please get in touch with us immediately.

Ideas and support for parents and carers

For children, being out of their usual routine and isolated from friends can be extremely tough. They may also be anxious about the Coronavirus situation and worried about loved ones they’re unable to visit.

If you’re a parent or carer and you don’t have the usual support network of friends and family, it can be incredibly challenging. You may have new responsibilities and are trying to establish routines without any experience or guidance on how to do this.

At Optivo we’re here to support you in any way we can, and that includes providing ideas and useful resources to make your life a little easier during this challenging time.

Read more here.