Events & training
News
Leaflets & Publications
Careers
Investor relations
MyAccount
Search for:
Menu
Finding a home
Buying a home
Rent from us
Student and Short Stay
Homes for keyworkers
Independent living for older people
Options when moving home
Moving checklist
Buying the home you rent
Preserved Right to Buy
Renting a garage
Garage enquiry form
Garage application form - Kent
Garage application form - London
Garage application form - Sussex
Ending your garage rental agreement
Commercial properties to lease
Tenant Fees Act
Managing your home
Repairs & home improvements
Making a payment
Making comments & complaints
Fire safety & cladding
Safer communities
Leaseholder & Shared Owners
Living in your home
Options when moving home
Coronavirus: Repairs service update
Essential electrical safety inspections
Fire safety inspections
Repair responsibilities
Fence responsibilities and standards
Home improvements
Adaptations in your home
Problems making a payment?
Rent and Service Charges
Our self-assessment against the Housing Ombudsman’s Complaint Handling Code
FAQs about cladding and fire safety remediation costs
Fire safety advice
Fire safety – robust procedures in place
Our commitment
Anti social behaviour
Safeguarding
Domestic abuse
Crime
Homeowners living in apartment blocks
Fire safety
Dealing with pests
Asbestos
Fly tipping
Your tenancy agreement
Changing your tenancy agreement
Support for Ukraine
Water
Drains and blockages
Water hygiene
Estate and neighbourhood services
Lifts
Our lift refurbishment programme
Support we offer
Events, courses & activities
Money & benefits guidance*
Employment support
Digital skills
Wellbeing service
Volunteering
Our community centres
Saving money on your bills
The Money Planner
Job skills and training
Virtual Course in Hospitality - Online Form
Ways To Work
Setting up an email account
Becoming a business mentor
Volunteering opportunities at Optivo
Get involved
Our approach to co-creation
Ways to get involved
Our involved residents
What's going on
Our Resident Ambassadors
About us
Who we are
What we do
Investor relations
Careers
Sustainability
Transparency
Our policies
Leadership and governance
Our history
Our culture
Building new homes
Our social impact
Fresh Visions Charity
Support to tackle homelessness
Strategic goals
Our sustainability performance
Energy efficiency for residents
Reduce your energy bills
Water efficiency advice
Priority Service Register
Biodiversity and green spaces
Our resources
Partners
Contact us
Home
News & Events
Money Guidance Team Statement
Money Guidance Team Statement
07 December 2020
Our Money Guidance Team have provided vital support and advice to thousands of residents facing the challenges of Covid-19 and welfare reform changes.
In 2019/20 they helped 3,257 people, and maximised each household’s monthly income by an average of £588.52.
Read more about their fantastic work in the new
Money Guidance Team Statement
:
Find out how they’ll continue to do everything they can to keep our residents out of arrears, and support them to be more resilient in uncertain times
Read about how ‘one team’ working with both internal and external partners has helped them deliver a sector-leading service
Discover how feedback, and co-creation, is evolving, growing and improving the service for residents now and in the future.
Read now
Events near you
Latest news
Press enquiries