Energy advice and support


03 February 2022


We know as we head into winter, thinking of your energy bills can be daunting - this year more than ever. With todays news of the energy price cap increase, thousands of people are left wondering what is to come.

However – one thing is for certain, we’re here for you. Whether you’d like advice on how to keep your home warm on a budget, or support with managing your bills, we’re here to help.
Our teams have put their heads together to provide you with their best advice on the current situations and what support you can access. And if we’ve found advice elsewhere that we think is helpful, it’s included here, too.
Make sure to check this page regularly, as we’ll be updating it with new information as and when we have it.
Want to get in touch? Why not contact us

Jump to:
Warm Homes Discount
Cold Weather Payment
Switching Energy Providers
Question about your meter?
Supplier gone bust?
How we can help

Support Available:


Warm Homes Discount:

Warm Homes Discount is a government scheme opening on 18 October 2021 – and it means You could get £140 off your electricity bill for winter 2021 to 2022.

The money is a one-off discount on your electricity bill, between October and March You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

To find out if you’re eligible, or to apply visit: Warm Homes discount

Cold Weather Payment:

Starting on 1 November 2021, You may get a Cold Weather Payment if you’re getting certain benefits or mortgage support. 

You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days.

You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.

To find out more information visit: Cold Weather Payment - GOV.UK (

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Switching Advice

Thinking of switching energy providers?

Whilst switching may not be an option available to us right now, there are things that we can do to help save money in our homes. The Energy Saving Trust said that the price rise could be more than outstripped by changes to our homes and habits.


Martin Lewis has also offered advice:

Usually fix your tariff? That may not be the best thing to do right now - read with Martin Lewis has to say here



 And you can read his article here

Have a question about you meter?

We've put together some FAQ's about the different meters and what they mean for you. You can find it here

Has your energy supplier gone bust?

Citizens Advice has written a great article on what happens if your gas or electricity supplier stops trading, and what you should do next

Read it here

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How we can help:


If you’re struggling to pay your rent, we can help: Optivo - Money & benefits guidance*

For more energy tips visit: Optivo - Energy efficiency for residents

Want to get in touch? Why not contact us

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