Storm damage guidance


18 February 2022
Image: Wave Crashing against Sea Wall

Stormy weather has hit many parts of the UK and windy conditions are expected to continue over the coming days.

Help is available if your home has been affected by adverse weather. We advise you read our guidance below before calling us to make sure you are contacting the correct organisation who can best assist you. 

Fence panel damage:

If your fence borders a public highway or lines a common area in a block of flats, we can repair this. You are responsible for repairs to all other fences. More info here.

Roof tile damage: 

The quickest way to report and book in repairs is through our online service MyAccount. You can also call us on 0800 121 60 60.

Blocked main sewerage drains:

Contact your water company. Not sure who that is? Find out here.

Power cut or electrical emergency:

Visit the UK Power Network website or call them on 0800 31 63 105.         

Fallen trees:

If a tree has fallen on our land, please contact us. You are responsible for fallen branches in your gardens.


Have any other concerns or questions?

The quickest and easiest way to contact us with non emergency enquiries is through MyAccount. You can also call us on 0800 121 60 60 for emergencies related to your tenancy. 

For serious or life-threatening incidents please call 999 immediately and speak to the emergency services.

We’re available to help during our standard office hours, Monday to Friday between 9am and 5pm. Outside of these hours we run an out-of-hours service for emergencies only. Full details on how you can get in touch can be found here.

When adverse weather conditions occur, we may experience higher call volumes than normal. For the quickest and most effective response, follow the advice above to direct your enquiry to the appropriate organisation.