Coronavirus service update

 

06 July 2020


Your health and safety is our number one priority and we’re continuing to closely monitor the situation around coronavirus.

Although we’re not here to provide specific advice about the virus, we want you to know we’re taking the situation extremely seriously.

We’re following government guidance to limit the spread of coronavirus and so some of our staff will be working remotely, away from our offices.
 

image: man making repairsRepairs service update:

Following the latest government advice, we’ve now resumed our full repair service.

You can now report all repairs to us in the usual ways.

The fastest way to report repairs is through MyAccount.

We’re currently working through a backlog of more than 5,000 repair jobs. We’ll aim to complete repairs as soon as possible but please be patient with us if it takes a little longer than usual.

Coronavirus repairs updates

If you’ve been told to self-isolate and we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our residents, staff and others.
 

image: a couple with money worriesWorried about your finances?

If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information to help you on our website. We're updating this regularly as new information becomes available

If you're in a situation where you're worried about paying your rent, please get in touch with us immediately.
 

Government advice

The government are providing lots of useful information regarding the coronavirus. This changes frequently. We advise you to keep a close eye on the government websites for up-to-date information.

The guidance they give addresses questions such as:
  • What can I do to reduce my risk of catching coronavirus?
  • What is self-isolation and why is it important?
  • Who are most vulnerable to the virus?
Here are some useful links for government websites:  
The Housing Minister has also written a letter to social housing residents to update them on the vital steps being taken to support them as plans are announced to reopen society.  Read the letter here.

Many of our staff are working effectively from home and have done so since lockdown began. However as restrictions are relaxed, we’re actively making plans to allow staff back into our offices. We’ll continue to follow all government guidelines to ensure the safety of staff and residents. Over 25 risk assessments have already been carried out as part of our preparation for a return to office working. These are available upon request. Please contact us if you’d like more information.

 

image: kids playing with parentGuidance when staying at home 

We recognise more people than usual will be in their homes as they follow the government's coronavirus guidance. This change may have an impact on your neighbours.
 
During this challenging time we’re asking our residents to:
  • Manage the noise from their home and be considerate of neighbours.
  • Be tolerant of others
  • Follow the government’s coronavirus advice.
At such a challenging time it’s more important than ever that we’re looking after ourselves. Here are a few tips to manage your time at home.
 

image: a mum and daughter talking over SkypeSocial distancing

We’re encouraging all our residents to follow government guidance on social distancing. Reducing social interaction between people will massively help to reduce the spread of coronavirus (COVID-19) and will help to relieve pressure on services such as the NHS.
 
We’re unable to take action to enforce those that don't adhere to the government’s advice, however please be aware the police do have powers to act where necessary.
 
We’re actively still dealing with reported incidents of anti social behaviour (ASB).  Our teams are busier than normal as we look to help residents during this time, so we appreciate your patience when dealing with these matters.  Where the breach of social distancing is also an ASB incident, we will deal with it. For example, if a neighbour deliberately comes up close to you and threatens you. 

You can find out more about our approach to anti social behaviour, and how to report it, on our website here.

 

image: a child paintingIdeas and support for parents and carers

For children, being out of their usual routine and isolated from friends can be extremely tough. They may also be anxious about the Coronavirus situation and worried about loved ones they’re unable to visit.

If you’re a parent or carer and you don’t have the usual support network of friends and family, it can be incredibly challenging. You may have new responsibilities and are trying to establish routines without any experience or guidance on how to do this. 

At Optivo we’re here to support you in any way we can, and that includes providing ideas and useful resources to make your life a little easier during this challenging time.

Read more here.