Contacting us this Bank Holiday


23 August 2018
image: Contacting us this Bank Holiday

As Monday 27 August is a Bank Holiday, we'll be operating slightly different hours to normal over the weekend.

If you need to reach us, here's when we're available:
  • Friday 24 August - Normal working hours (9am - 5pm)
  • Saturday 25 August - Out of hours service for emergency repairs only
  • Sunday 26 August - Out of hours service for emergency repairs only
  • Monday 27 August - Out of hours service for emergency repairs only
  • Tuesday 28 August - Normal working hours (9am - 5pm).

For non-urgent enquiries

The fastest and easiest way to contact us with any general enquiries this weekend is through our online service MyAccount.
With MyAccount you can report repairs, check rent & service charge information and contact us about anything you'd like assistance with.
What's more, if you haven't already signed up to use it, if you do it this weekend you'll go into our free prize draw where you could WIN £250 in shopping vouchers*. Sign up today to be in with a chance!

Go to MyAccount
Alternatively you can email us (details on our website).

We'll pick up all enquiries when we return to the office on Tuesday 28 August.

For emergency enquiries

If you need to contact us about an emergency repair, then please call us, as our out of hours service will be on hand to advise further. Our phone number can be found here.

*Promotional terms & conditions apply. Customers may not be eligible to win if there are outstanding issues with their tenancy.
The winner will be notified within two weeks of the prize draw on Monday 2 September. Optivo reserves the right to amend or cancel the promotion if circumstances arise outside of its control.