Change to our East Sussex Repairs Contractor

30 September 2020 Image: toolkit

From 16 November 2020, Axis will take over from our current repairs contractor Osborne.

What does this mean for me?

From 16 November, if you live in East Sussex, Axis will be completing all repairs in your home. Don’t worry, there are no changes to the way you report a repair, you can still contact us in the usual ways.

The easiest and quickest way to report any repairs is using MyAccount, your free and secure online service. Visit: www.Optivo.org.uk/MyAccount

You can report repairs by phone on: 0800 121 60 60. You can also report repairs via web chat. For emergency repairs please call us.

Who are Axis?

Axis are a specialist repairs and maintenance contractor and we’re sure they’ll provide an excellent service for you. They already cover our Kent region. Their experienced operatives will go the extra mile to make sure you’re entirely happy with the service you receive.

What you can expect from Axis:

A convenient, mutually-agreed appointment date/time
Operatives who are polite and competent
Operatives will always show ID
If they need more than one visit (to order extra parts or call on specialist help), they’ll keep you informed of dates/times
They’ll leave the work area clean and tidy
Follow-up satisfaction surveys.

Covid-19 and your safety

We understand you may still have concerns about Covid-19. We’d like to reassure you that Optivo and Axis take this very seriously and we’re closely following the government guidelines in order to keep you safe. For more information, click here