MyAccount is your FREE, safe and secure Optivo service that can be used on your smart phone, tablet, laptop or PC.

It allows you to manage your rent, repairs plus lots more from the comfort of your own home. It's the quickest and easiest way to get in touch with us.

Login to MyAccount  Register now

Do you have a smart phone or tablet?

As well as logging in to the MyAccount website you can now also download our MyAccount App on your Apple or Android device.

Select the appropriate link below to download the App on your mobile or tablet device:

Image and Link: Download the App in the Apple iOS App StoreImage and Link: Download the Android App in the Google Play App Store

Watch our video:


With MyAccount you can:

  • Pay your rent and/or service charges
  • Report repairs
  • Update the details we hold about you and your household
  • Contact us
  • Register now to access the full range of services on offer!
Register now


Need help getting started?

Image: A smiling couple using a computerIf you need a hand to get started with your online account, we have a range of helpful resources available online.

If you wish you could do more online, then we can also help you to develop your computer skills so you can use the internet to do the things you’ve always wanted to do. Find out more about the digital support available.
If you can't find the answers you need please let us know as one of the team will be happy to help.

Image; speech mark iconOnce I reported the repair online, the team were very quick in getting back to me with an appointment. 
I would recommend it!Image: Speech marks

- Laura (from Kemsley in Kent)

*Terms & conditions apply - you may not be eligible to win if there are outstanding issues with your tenancy.

System status:

Image: Repairs iconCurrent status:
Working as expected - No known problems.

Noticed an issue?
If you spot something that's not working as you think it should, please let us know.