What are defects?
Here’s some examples of defects:
- Cracks thicker than a £1 coin
- Taps not turning on or off
- Insecure doors or windows
- Blocked drains (if sewage is overflowing)
- Toilet won’t flush
- No electricity
- No sockets working
- Water penetration caused by a defect (this doesn’t include storm damage)
- Dangerous/exposed electrical wiring/pipe work
- Faulty fuse box (not tripped fuses)
- Gas leak – always call Transco first to isolate supply! (0800 111 999)
- No central heating/hot water
- Burst pipes/leaking pipes
- Faulty roof
- Leaking appliance or sanitary ware (sinks, toilets, basins)
- Loose fitting taps/fittings
- Extractor fans not working
- Faulty intercom/door entry system
- Communal lighting faults (not faulty bulbs)
- Faulty aerials to block or individual properties
- Faulty locks on doors/windows.
What aren't defects?
Here are some examples of things that are not defects:
- Vandalism
- Misuse of product or appliances
- Accidental damage
- Replacement light bulbs
- Condensation or damp caused by lack of ventilation – extractor fans not being used, trickle vents on windows not open etc
- Wear and tear
- Deterioration by failure to carry out normal maintenance
- Minor decorative cracks to exterior or interior brickwork and mortar. We’ll inspect all cracks at the end of defects inspection
- Colour or variation of wood or other materials
- Condensation
- Damage caused by severe weather conditions
- Faulty white goods (fridges, washing machines, ovens, hobs, dishwashers). These goods are resident’s responsibility and we gift them to you at sign up. You can call the manufacturer directly about any problems. They’ll ask you to provide the serial numbers on the appliance
- Any scratches, dents marks not identified at handover.