Your repair responsibilities Repairing damage caused by you, members of your household or visitors, including broken glass Replacing locks and lost keys Replacing doorknobs, letter boxes etc. Replacing broken toilet seats Unblocking sinks, baths and toilets Replacing sink and bath plugs and chains Replacing electrical plugs and fuses Replacing light bulbs and fluorescent strips (except in shared areas like stairwells in blocks of flats) Filling minor cracks in plaster Repairing paths in your own garden Repairing and replacing fences you share with neighbours Sweeping chimneys Testing smoke alarms in line with manufacturers' instructions, and replacing their batteries Replacing washing lines (unless they're shared) Repairing items you've installed yourself Repairing your own electrical appliances Repairing TV aerials (unless they're shared) Interior doors, handles and hinges and cupboard catches Fixtures or fittings you've provided, including extra security measures, and alterations Keeping your home in a good decorative condition and not allowing it to fall into disrepair by deliberate damage or neglect Taking reasonable care of all specialist adaptation equipment Repairing damage to sheds. Please note, you’re responsible for insuring the contents of your home and garden. Our repair responsibilities If you're a tenant renting a property from us, then we must keep the structure and outside of your home in a reasonable state of repair and in proper working order. This includes: Drains, gutters, outside pipes and the roof Outside walls, outside doors, window sills, window catches, sash cords and window frames, including any painting and decorating needed outside Inside walls, floors, ceilings, door frames, but not painting and decorating inside apart from the communal spaces inside a block Chimneys, chimney stacks and flues, but not including chimney sweeping Front paths, steps or other access points we own Brick built garages and stores that are part of the property (not sheds) Boundary walls and fences, but not those you share with neighbours. In addition to this we must keep in working order any installations we've provided for supplying water, gas or electricity, and for heating, hot water and sanitation. This includes: Basins, sinks, baths, toilets, flushing systems and waste pipes, but not plugs, chains or toilet seats Electric wiring, including sockets and switches, Central-heating systems, gas and water pipes, water heaters, showers and storage heaters, fireplaces and fires that we've fitted.
Also in this section: Fire safety & cladding FAQs about cladding and fire safety remediation costs Fire safety advice Fire safety – robust procedures in place Lobbying the government Our commitment Repairs & home improvements Coronavirus: Repairs service update Repair responsibilities Home improvements Making a payment Problems making a payment? Rent and Service Charges Making comments & complaints Our self-assessment against the Housing Ombudsman’s Complaint Handling Code Safer communities Anti social behaviour Safeguarding Domestic abuse Crime Leaseholder & Shared Owners Homeowners living in apartment blocks Living in your home Fire safety Dealing with pests Asbestos Fly tipping Your tenancy agreement Water Estate and neighbourhood services Lifts