Gas servicing and heating repairs

image: gas safety

Coronavirus update: Gas safety inspections still continuing
Couple having a cup of tea at home

Last updated: 19 July 2021

As your landlord it's our responsibility to ensure gas safety checks are carried out in your home annually.
It’s crucial you continue to allow our contractors access to your home so we can carry out the inspection and service the boiler.
Even though most national COVID19 restrictions have been lifted, the safety of our residents and staff remains our number one priority.  For this reason, with high numbers of COVID cases in the community, we’ll be continuing to follow our current safety measures for the time being (this includes the wearing of face coverings and social distancing).
Our contractors will equip their engineers with Personal Protective Equipment (PPE) including masks, gloves, disinfectant wipes and gels so they can carry out the inspection as safely as possible. The engineers will maintain a two-metre distance from you while they carry out the inspection and we ask that you do the same.
This is our legal responsibility. Under the terms of your tenancy you’re also obliged to provide us access when it’s necessary for us to carry out servicing or repair work within your home.

Remember, if you’ve been told to self-isolate and we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our staff and others. 


Who to contact?

Problems with your gas central heating system?

If you're having problems with your gas central heating system or hot water supply or would like to discuss or rearrange your annual service appointment, you need to contact the gas contractor for your area:


Image: Swale Heating logo

Swale Heating



London and Surrey

We use different contractors across London and Surrey. The contractor you need to contact will depend on your address.

You will have been told the name of the contractor you need to contact for gas servicing and heating repairs when you first became an Optivo customer. The contact details for our contractors are listed below.
Not sure who to contact? You can check by logging into MyAccount. Alternatively, please get in touch.

Image: K&T Heating logo
K&T Heating


Image: Swale Heating logo

Swale Heating




Image: BSW HeatingSussex:

BSW Heating


The Midlands


image: Direct Heating SolutionsDirect Heating Solutions



Please note: When moving into a property for the first time you will need to talk to your gas contractor and arrange for your gas supply to be turned on and tested. This will enable your boiler to work.


Gas service inspections

It’s a legal requirement to service the gas appliances in your home, every year. This is to make sure they're safe and working correctly.

It's essential for your own safety to allow us and our contractors access to your home so we can carry out the inspection.

We'll write to you to confirm your gas safety inspection appointment. If the appointment date and time isn’t convenient for yourself, please contact your local contractor to rebook (contact details above). Flexible appointments are available to make sure we complete the service on time, and at a time which is convenient for you.

General advice to stay warm and safe

We’ve pulled together some handy information to help you stay warm and safe during the colder months which we hope you’ll find useful. Find out more here.

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