If you're having problems with your gas central heating system or hot water supply or would like to discuss or rearrange your annual service appointment, you need to contact the gas contractor for your area:
Kent

Swale Heating
London and Surrey
We use different contractors across London and Surrey. The contractor you need to contact will depend on your address.
You will have been told the name of the contractor you need to contact for gas servicing and heating repairs when you first became an Optivo customer. The contact details for our contractors are listed below.
Not sure who to contact? You can check by
logging into MyAccount. Alternatively, please
get in touch.

K&T Heating

Swale Heating
Sussex
Sussex:
BSW Heating
The Midlands
Direct Heating Solutions
It’s a legal requirement to service the gas appliances in your home, every year. This is to make sure they're safe and working correctly.
It's essential for your own safety to allow us and our contractors access to your home so we can carry out the inspection.
We'll write to you to confirm your gas safety inspection appointment. If the appointment date and time isn’t convenient for yourself, please contact your local contractor to rebook (contact details above). Flexible appointments are available to make sure we complete the service on time, and at a time which is convenient for you.
We’ve pulled together some handy information to help you stay warm and safe during the colder months which we hope you’ll find useful. Find out more here.