Gas servicing and heating repairs
If you're having problems with your gas central heating system or hot water supply or would like to discuss or rearrange your annual service appointment, you need to contact the gas contractor for your area.
Gas service inspections
It’s a legal requirement to service the gas appliances in your home, every year. This is to make sure they're safe and working correctly.
It's essential for your own safety to allow us and our contractors access to your home so we can carry out the inspection.
We'll write to you to confirm your gas safety inspection appointment. If the appointment date and time isn’t convenient for yourself, please contact your local contractor to rebook (contact details above). Flexible appointments are available to make sure we complete the service on time, and at a time which is convenient for you.
Coronavirus update: Gas safety inspections still continuing
During this difficult time we’re operating an essential repairs service. This still includes gas safety checks.
It’s crucial you continue to allow our contractors access to your home so we can carry out the inspection and service the boiler.
Our contractors will be following the current government guidelines about Coronavirus when it comes to visits. Once in your home, while they complete their work, we'll ask you to keep a distance of two metres (six foot) or more from them.
Please don't be alarmed if they’re wearing face masks or other protective equipment like gloves.
Remember, if you’ve been told to self-isolate and we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our staff and others.
Stay warm and safe
We’ve pulled together some handy information to help you stay warm and safe during the colder months which we hope you’ll find useful. Find out more here.
Our contractors
Here are the local details you need for gas and heating:
Kent:
Swale Heating
Sussex:
BSW Heating
London and Surrey:
We use different contractors across London and Surrey. The contractor you need to contact will depend on your address.
You will have been told the name of the contractor you need to contact for gas servicing and heating repairs when you first became an Optivo customer. The contact details for our contractors are listed below.
Not sure who to contact? You can check by logging into MyAccount. Alternatively, please get in touch.
Morgan Sindall 
K&T Heating
The Midlands
Direct Heating Solutions