Gas servicing and heating repairs
If you're having problems with your gas central heating system or hot water supply or would like to discuss or rearrange your annual service appointment, you need to contact the gas contractor for your area.
Here are the local details you need for gas and heating:
Kent:
Swale Heating
Sussex:
BSW Heating
London and Surrey:
We use different contractors across London and Surrey. The contractor you need to contact will depend on your address.
You will have been told the name of the contractor you need to contact for gas servicing and heating repairs when you first became an Optivo customer. The contact details for our contractors are listed below.
Not sure who to contact? You can check by logging into MyAccount. Alternatively, please get in touch.
Morgan Sindall 
K&T Heating
The Midlands
Direct Heating Solutions
Gas service inspections
It’s a legal requirement to service the gas appliances in your home, every year. This is to make sure they're safe and working correctly.
It's essential for your own safety to allow us and our contractors access to your home so we can carry out the inspection.
We'll write to you to confirm your gas safety inspection appointment. If the appointment date and time isn’t convenient for yourself, please contact your local contractor to rebook (contact details above). Flexible appointments are available to make sure we complete the service on time, and at a time which is convenient for you.