Problems making a payment?

image: people talking about financesMaking payments for your rent and service charges is important and should always be your first priority.

The consequences of not paying your rent are serious and in the worst case could result in you losing your home.

There are things you can do to avoid going into arrears and we're here to help if you're having problems making a payment.

What should I do if I've problems making a payment?

If you've got money worries:

  • Don't ignore the problem
  • Talk to us as we can arrange for a member of the team to talk to you to advise as to whether you're getting all the benefits you're entitled to
  • We can talk through your budget with you and make a fair repayment agreement that you can afford
  • Don't promise payments you're unable to make
  • Make every effort to pay on time. If you've problems keeping to the payment agreement, please let us know straight away and tell us if your circumstances change.

Discuss your rent account


What happens if I do get into arrears?

We'll contact you if you miss a rent payment to tell you the amount you owe. If you receive a letter, please read it carefully, don't ignore it.

Contact us straight away to arrange to pay the arrears. If we don't hear from you and you don't make a payment, we'll move through the stages of our arrears policy. This could mean we take you to court and you could even be evicted from your home.

We're here to help and our aim is always for you to stay in your home and to help you find ways to pay your rent. If you've a problem, we just need to know about it.

So please let us know straight away, the earlier the better.

Discuss your rent account

Rent and service charges may change from April 2022. We'll write to you to confirm if your payments are changing. For more information, see our FAQs. 

What other help is available?

Read our money advice pages for more information on:

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