There are lots of other different ways to pay your rent and service charges. We recommend direct debit as it's one of the easiest.
Pay in person at over 28,000 locations across the UK
You can pay your rent at any shop or outlet that displays the PayPoint logo. You will need to take your Rent Card with you. Find your nearest payment outlet.
You should recently have receieved a new Rent Payment Card from us as your old payment card will not work from 1 April 2022.
If you don't have a card or if yours is lost or damaged, you can request a new one by calling us on 0800 121 6060.
Pay by Direct Debit
You can call us on 0800 121 6060 and we'll help you set up a Direct Debit. It's the easiest way to pay as your payments are automatically taken from your account each month.
Pay by internet banking or standing order
If you want to make an internet payment or set up a standing order, you can do this by a BACs payment or faster payment using the bank details below.
Please use your eight-digit tenancy number as the payment reference.
Our bank details are:
Barclays Bank plc
Sort code - 20-65-63
Account number - 30659967
Pay by link
We can send a secure payment link to your phone or email adddress that you can click on to make a payment. Please contact us 0800 121 60 60 to request one.
You should never make a payment to Optivo unless you know the request has come from us.
Pay by phone
To pay your rent by phone you can give us a call on 0800 121 6060, Monday to Friday between 9am-5pm.
Please make sure you have your eight digit tenancy reference number handy and a debit or credit card to make your payment.
Making payments for your rent and any service charges due is important. If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information available to help you:
Our Income team may call customers to discuss payment plans Monday to Friday between 8am – 7pm and Saturdays between 9am -3pm.