Making a payment

Image: a woman making an online payment

You can pay your rent or service charges online using our website, by Direct Debit, over the phone or in person at one of the many nationwide PayPoint locations.

From 5 April 2021 your rent is calculated over 52 weeks.  This means if you’re paying monthly you need to multiply your weekly rent by 52 and divide by 12.  

It’s really important you do this otherwise you won’t be paying the right amount and you could fall into arrears.

A couple paying their rent using a mobile phone
Online payments

If you've got a payment swipe card you can pay your rent securely online at any time through allpay.   

Making a payment online is easy:
  1. Enter your payment reference number  (the long number on your payment swipe card)
  2. Tell us how much you want to pay
  3. Enter your payment card details and click ‘Submit’.

Make a payment now

You can also download the allpay app to make payments on your smartphone or tablet. Select the device you have to find out more about the app: 
If you're logging into allpay for the first time, you'll be asked to create a new allpay Internet Payment account.

This gives you a username and password you’ll need to use to login and make rent payments.


Other ways to pay...

There are lots of other different ways to pay your rent and service charges. We recommend direct debit as it's one of the easiest.

Pay at the Post Office

You can pay your rent at the Post Office or any shop that displays the PayPoint logo. You will need to take your Rent Card with you. Find your nearest payment outlet.

If you have lost or damaged your Rent Card, you can get a new one by calling us on 0800 121 6060.

Pay by direct debit

You can call us on 0800 121 6060 and we'll help you set up a direct debit.

image: alert bellNote: We’ve recently made a change to our AllPay reference codes. If you pay your rent by Direct Debit, you’ll notice the reference on your bank statement will change from ‘AllPay’ to ‘AllPay Optivo’. In some cases, your bank may send you a letter to confirm this change is happening.

These bank letters are genuine and for information only. They do not require any further action from you

Pay by internet banking

You can make a BACS payment using the bank details below and quoting your eight digit tenancy reference number.

Our bank details are:
Barclays Bank plc
Sort code - 20-65-63
Account number - 30659967

Pay by phone

To pay your rent by phone you can give us a call on 0800 121 6060, Monday to Friday between 9am-5pm. Our Income team call customers to discuss payment plans Monday to Friday between 8am - 5.30pm and Saturdays between 9am -3pm.

If you prefer you can also call allpay directly at anytime on 0330 0416497.

Whichever option you choose please make sure you have your Rent Card reference number handy and a debit or credit card.

Pay by standing order

If you'd like to pay by standing order please call us on 0800 121 6060.

Pay by text

allpay now support payments by text. Just pop along to their webpage and follow the simple registration process. You'll need to have a valid UK mobile number to use this service:

Want to view your rent statement or service charge information?

image: a couple holding a piggy bankAt Optivo, you can keep track of rent payments and service charge information 24 hours a day using our online service MyAccount.

Go to MyAccount

MyAccount is the quickest and easiest way to keep up to date with your payments and also allows you to report repairs and contact us at a time and place convenient to you!

You can find out more about rent and service charges here.

Problems paying your rent? 

Making payments for your rent and any service charges due is important. If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information available to help you:

If you ever want to discuss your rent account with us then you can make a request to do this online using MyAccount.

Discuss your rent account

Our Income team may call customers to discuss payment plans Monday to Friday between 8am – 7pm and Saturdays between 9am -3pm.

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