Pay at the Post Office
You can pay your rent at the Post Office or any shop that displays the PayPoint logo. You will need to take your Rent Card with you. Find your nearest payment outlet.
If you have lost or damaged your Rent Card, you can get a new one by calling us on 0800 121 6060.
Pay by direct debit
You can call us on 0800 121 6060 and we'll help you set up a direct debit.
Note: We’ve recently made a change to our AllPay reference codes. If you pay your rent by Direct Debit, you’ll notice the reference on your bank statement will change from ‘AllPay’ to ‘AllPay Optivo’. In some cases, your bank may send you a letter to confirm this change is happening.
These bank letters are genuine and for information only. They do not require any further action from you
Pay by internet banking
You can make a BACS payment using the bank details below and quoting your eight digit tenancy reference number.
Our bank details are:
Barclays Bank plc
Sort code - 20-65-63
Account number - 30659967
Pay by phone
To pay your rent by phone you can give us a call on 0800 121 6060, Monday to Friday between 9am-5pm. Our Income team call customers to discuss payment plans Monday to Friday between 8am - 5.30pm and Saturdays between 9am -3pm.
If you prefer you can also call allpay directly at anytime on 0844 557 8321. However, please note this is a premium rate telephone number.
Whichever option you choose please make sure you have your Rent Card reference number handy and a debit or credit card.
Pay by standing order
If you'd like to pay by standing order please call us on 0800 121 6060.
Pay by text
allpay now support payments by text. Just pop along to their webpage and follow the simple registration process. You'll need to have a valid UK mobile number to use this service:
www.allpayments.net/textpay
Making payments for your rent and any service charges due is important. If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information available to help you:
Our Income team may call customers to discuss payment plans Monday to Friday between 8am – 7pm and Saturdays between 9am -3pm.