Fire safety

image: fire safetyThe safety of residents is our number one priority.

We have robust procedures and comprehensive controls in place regarding fire safety which are reviewed and tested on a regular basis.

Each building has its own Fire Risk Assessment. Contact us if you would like to receive a copy of the risk assessment report for your building.

Request your report

What to do in the event of a fire?

We hope you never need to deal with a fire, but if you do, it's best to be prepared.

Purpose-built maisonettes or blocks of flats

Fire outside your flat but within your block or building?

image: fire exit signThe London Fire Brigade say purpose-built maisonettes or blocks of flats are built to give you some protection from fire.

This means that walls, floors and doors can hold back flames and smoke for 30 to 60 minutes.

They advise you’re usually safer staying put and calling 999. And you should tell the fire brigade where you are and the best way to reach you.

Further information can be found on the London Fire Brigade's website.

Do I stay put in the event of a fire? 

The advice on whether to evacuate or not will depend on the building you live in.

If you live in a purpose built block of flats, there will be a fire safety notice in the communal areas with the recommended approach for your building.

If you have any concerns, please contact us.

Further information about bungalows, houses and converted flats can be found here.

Our commitment

We work closely with the fire authorities to review fire safety advice and practices.

And as part of our annual gas safety inspection of your home we commit to:
  • Check the gas supply into your home
  • Service your heating system, including any hot water cylinder and thermostats
  • Check and test any hard-wired smoke alarms.
In addition, if you live in a block we'll:
  • Fit fire doors and smoke alarms in communal areas
  • Provide the appropriate signage and fire protection equipment
  • Display a fire action notice detailing the evacuation requirements of the building.

Reducing the risk of fires at home...

Here's some general advice from the London Fire Brigade on how you can reduce the risk of fires at home. This list is not exhaustive, so please visit their website for more great advice.

image: alertPlease note: In some homes the use of candles and smoking is strictly prohibited and fines may be enforced. We advise residents, such as those living in student or keyworker accommodation, to refer to their tenancy or licence agreements and follow the guidance within the building regarding these rules.

image: smoke alarmAlarms:
Having a smoke alarm in your home could save your life. Consider having one on every floor of your home and in rooms that have a higher risk of a fire (e.g. kitchen).

Make sure you test your smoke alarms regularly (at least once a month).


  • Most people have lots of items in their home, and that's fine, but it can become a problem if clutter starts to build up and have a negative impact on your day-to-day life, safety and your health.Keeping your home tidy from clutter can help to reduce fires. Decluttering your home can be stressful, but there are lots of simple steps you can take to get you started. Find out more here.
  • Keep access in communal areas free of obstacles and talk to your neighbours if there are obstructions that make it difficult to move through walkways.


  • If you smoke, try to avoid doing so inside.
  • If you do smoke inside,
    • Make sure the cigarette is extinguished
    • Don't smoke in bed or anywhere you may fall asleep
    • Never leave anything with a flame unattended
    • Use proper ashtrays and never put ash or hot cigarettes in the bin
    • Store matches and lighters away safely when not in use and keep out of the reach of children.
image: candleCandles:
  • Make sure candles are placed securely on a flat surface and away from anything that may set alight (e.g. away from curtains, sofas, clothes)
  • Never leave candles unattended and make sure you put the flame out before going to bed or leaving the house.
  • Never leave pans or the grill unattended in the kitchen
  • Don't cook if you're too tired or if you're feeling drowsy due to medication or after drinking alcohol.

  • Make sure heaters are kept a distance from anything that may set alight. Don't plug too many appliances into electrical sockets.

Our approach to fire safety

We’ve comprehensive controls in place regarding fire safety and we review and test these on a regular basis. Read more about our approach to fire safety here.

More information?

For more information about our approach fire safety you can read our Fire Safety Management Plan, this sets out how we manage the fire risk in our properties where we have a maintenance responsibility.

Concerned about fire safety?

If you have concerns or questions about fire safety in your home, we're here to advise further.

Please contact us to discuss further.

Contact Us