The services are the same regardless of where you live but how we deliver them can vary from region to region.
You can let us know about any issues in your neighbourhood by reporting them to us.
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Regular inspections are carried out on your estates. We have quality standards that we check on every inspection. This includes:
1) Grass areas
Areas with grass will be cut regularly.
All cuttings will be swept from hard surfaces after.
2) Flower beds
We’ll maintain flower beds and we’ll renew plants and bedding when needed.
3) Hedges
We will make sure that hedges are not overgrown or causing an obstruction.
4) Hard surface areas
Roads, paths, alleyways, courtyards, car parks and washing line areas will be swept to keep them free from leaves, litter and weeds.
5) Trees
Overgrown tree shoots and saplings will be cut back and hanging tree branches under 2m will be removed.
Please note, we do not cut back trees to improve light or television signal.
6) External bin areas
We'll keep external bin areas free from over-spilled rubbish.
This includes litter bins and dog bins in communal areas.
7) Entrance doors
We'll clean the glass on internal and external doors.
We'll sweep entrance steps and make sure they are mopped.
The entrance lobby will be kept free from junk mail and newspapers.
8) Floors, staircases and balconies
All concrete, vinyl and carpeted floors, staircases and balconies will be cleaned.
This includes mats and mat wells.
9) Fixtures and fittings
Fixtures and fittings such as handrails, banister rails, ledges, furniture and switches will be cleaned and dusted.
10) Lights
Light diffusers, shades and covers will be cleaned and dusted.
11) Walls and eaves
Walls and eaves will be cleaned and dusted.
We will always look to remove graffiti and scuff marks where possible.
12) Communal windows
All internal glass on communal windows will be cleaned.
Frames, sills and ledges will be cleaned and dusted.
13) Lifts
All floors, doors, mirrors, panels and frames in lifts will be swept, mopped and kept clean and free from dirt and dust.
More information about our approach to
lift management can be found here.