Dealing with anti-social behaviour (ASB)

Image: 2 woman talking about anti social behaviourAnti-social behaviour is conduct that has caused, or is likely to cause, harassment, alarm or distress to another person.

At Optivo we take reports of anti-social behaviour very seriously as we know it can affect your quality of life. We're here to help.

In an emergency

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

If the incident involves a crime not requiring an emergency response, please call 101. A man holding his head in his handsFor example if:
  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood
  • Give the police information about crime in your area
  • Speak to the police about a general enquiry.

What isn’t anti-social behaviour?

  • Babies crying
  • Cooking odours
  • One off parties/BBQ where there’s no evidence further problems will occur
  • Normal behaviour occurring at unusual times, for example, due to different working patterns and providing the resident is being considerate.
  • Clash of lifestyles including cultural differences
  • Children’s play
  • Noise transference due to poor sound insulation
  • Bonfires.


How to report anti-social behaviour?

If you are suffering from anti-social behaviour, then please tell us. You can report incidents of anti-social behaviour by contacting us.

If you are suffering from noise nuisance, then the first step may be to politely let your neighbour know about the noise. Although noise nuisance can be frustrating, in many cases the person causing the issue is unaware of the impact their behaviour is having, and polite discussion can help to resolve the matter. However if a polite approach doesn’t work or you don’t feel it’s appropriate please contact us.

Get in touch

All reported incidents of anti-social behaviour will then be dealt with promptly by your Housing Officer or a member of our Anti-social Behaviour Team. They’re trained to help and find a way forward.

What happens next?

When you report anti-social behaviour to us, we’ll open a case and agree actions with you.

It’s very important you follow up on these actions as they help us take the case further. If you don’t do this and we’re unable to progress it, we may have to close the case.

In some cases, we may suggest mediation. Mediation can be a good way of resolving disputes without the need to go to court. It involves an independent third party - a mediator - who helps both sides come to an agreement.

If mediation is appropriate to help resolve your anti-social behaviour case, we’ll expect you to take part before we progress with further action.

More information about our anti-social behaviour process is available in our policy document here.