Tenancy sustainment

Our Tenancy Sustainment Team work with all residents in all former Optivo properties.

We’re here to:

  • Help our residents maintain their tenancies
  • Improve quality of life
  • Build self-sufficiency
  • Refer to internal teams and external agencies for support
  • Provide knowledge and access to internal and external funding.

The Team can help support residents experiencing:

  • Risk of eviction due to tenancy breaches
  • Hoarding
  • Rent arrears
  • Overdue compliance checks– for example, gas and electric checks
  • Substance abuse issues
  • Mental health issues
  • Domestic Abuse (DA)
  • First tenancy with Southern Housing after leaving care, previously homeless, fleeing DA, or a first-time tenancy holder.  
  • Multiple and complex needs.

How to refer to us for support? Please contact us and ask for Tenancy sustainment team leaders. We’ll respond within five working days.

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