We want our residents and their families to live a life where they’re free from all forms of abuse. We’re committed to safeguarding the wellbeing of adult residents and children living in our homes.

As a responsible landlord, we have a duty to report all instances of abuse or suspected abuse.

We work in partnership with local authorities, child care agencies and adult social care teams. We’ve a policy and procedure in place for referring children, young people and adults at risk .

Abuse can happen to anyone, anywhere. No-one should have to live with abuse or neglect – it is always wrong, whatever the circumstances. Don’t assume that someone else is doing something about the situation.

What to do if you feel someone is being abused?

If you’re concerned about something you’ve seen or heard relating to an Optivo resident, please contact us to report it. If the matter is life threatening or someone is directly at risk of harm please contact the police immediately on 999.

Anyone raising a concern that a child or adult is being abused or neglected will be taken seriously and we will act promptly and appropriately.

What is Safeguarding?

Safeguarding means protecting a person's right to live in safety, free from abuse and neglect.​​​​​​​

People with care and support needs, such as older people or people with disabilities, are more likely to be abused or neglected. They may be seen as an easy target and may be less likely to identify abuse themselves or to report it.

People with communication difficulties can be particularly at risk because they may not be able to alert others. Sometimes people may not even be aware that they are being abused. Abusers may try to prevent access to the person they abuse.

Want to find out more? Full details about our approach to Safeguarding can be found here: 

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