image: a police officer

Find out more about what you can do to report crime in your community.

Drug activity

Drug activity is a matter for the police to investigate. Drug use can be reported to the police on 101 or anonymously through Crimestoppers on 0800 555 111.

We’re unable to act on reports of drug dealing and would only be in a postion to take tenancy action following police charges.

You can report cannabis use by neighbours in the same way you'd report other types of anti social behaviour. We would need you to complete two weeks’ of diary sheets, noting the times you believe this has occurred. You’ll also need to include the crime reference number from the Police. 

We’ll then review the diary sheets and a decision will be made as to whether action is required; you’ll be advised of our decision.

Domestic abuse

At Optivo we believe everyone has the right to live free from domestic abuse. 

We take all reports of domestic abuse seriously. We’ll work alongside specialist services to support those affected and enable them to live a life free of abuse and violence.

What is domestic abuse?

The UK Government states that domestic abuse can be an incident or a pattern of incidents of controlling, coercive behaviour, threatening behaviour, violence or abuse between people aged 16 or over.

This can include partners and ex partners, family members and can happen to anyone regardless of gender, sexuality or ethnic group.

Domestic abuse can include, but is not limited to:Image: Woman at a window

  • Physical - hitting, kicking, pushing, slapping, spitting, damaging your property

  • Sexual - making you do things you don’t want to, videoing you or sharing images against your will or without your knowledge

  • Financial - taking your money, not paying the bills or rent, withholding money for household items, getting you into debts, not letting you work or study

  • Psychological - mind games, isolating you from others, stalking you, blaming you for their behaviour, 

  • Emotional - calling you names, making you feel worthless, using your children against you.

Domestic abuse can also include, so called Honour Based Violence, Female Genital Mutilation and Forced Marriage.

Reporting domestic abuse

If you feel afraid of someone in your home or you have concerns about one of our residents please contact us, as our specialist domestic abuse team can help confidentially.

Always call 999 in an emergency. Further advice is available from the National UK Domestic Violence 24-hour Helpline: 0808 2000 247

  • We treat all reports of domestic abuse in a non-judgemental way.

  • We’ll provide support, even if you don’t want to involve the Police.

  • We’ll keep you informed and seek your consent before we take any action.

  • We can refer you to specialist organisations such as Womens’ Aid or Victim Support. We can help make your home safer and help you to stay safe.

  • We’ll not require survivors to take legal action or to contact the police before we provide assistance. Any action we take will be with the survivor’s consent.  The only exception is if there is risk of serious harm to the survivor or another person.

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Matters concerning children

If we’re concerned a child (under the age of 18) is abusing an adult, or a child is being abused, it’ll be addressed under our safeguarding policy.

If you are suffering abuse or you are concerned that one of our residents may be a victim of domestic abuse, please contact us.  


Hate incidents

Hate incidents and hate crimes are when someone makes threats to you, or is abusive or violent towards you because you’re perceived to be a part of a certain group.

Examples of such groups can include but are not limited to: gender, ethnicity, disability, language, nationality, religion, gender identity or sexual orientation.

When hate incidents become criminal offences they are known as hate crimes.


What is considered to be hate incidents?

Hate incidents may include:
  • Harassment/stalking – When someone continuously interacts with you against your will, which causes you to feel threatened, scared or distressed
  • Graffiti/criminal damage or arson –  writing offensive language on walls or front doors, desecrating your home, damage to your car or your home
  • Cyber-bullying – Using Twitter, Facebook , Instagram , Whatsapp, Snapchat and other forms of social media to say hurtful, distressing and unkind things
  • Verbal abuse or bullying – being called offensive names,  which may include how you dressed if you are a part of an alternative sub-culture
  • Assaults – physical attacks such as hitting, punching, pushing, spitting
  • Threats of violence – threat to kill, or threats to harm
  • Communication – hate mail, hate emails, abusive telephone calls

Reporting Hate Incidents and Crime

Report the incident to the police. If you are at immediate risk call 999, for non-urgent reports to the police dial 101

Report the incident to us - We prioritise dealing with hate crimes and hate incidents. All information is dealt with confidentially and we can also liaise with the Police and other partnership agencies on your behalf to deal with Hate Crime.

Further action

If you have received hate related letters, notes, emails, voicemail message, texts or any hate related material via social media please share this with the police.  Also take photos of offensive graffiti.

How we can help

An ASB Officer will contact you to discuss your report of Hate Crime in confidence.

With your consent we’ll agree an action plan on how best to move forward. They will also be able to discuss any support needs and referrals to specialist agencies.

Anti social behaviour 

Anti social behaviour (ASB) is behaviour that has caused, or is likely to cause, harassment, alarm or distress to another person. We take reports of ASB very seriously as we know it can affect your quality of life and are here to help. Find out more about ASB and how you can report it to us here.

For serious or life-threatening incidents please call 999 immediately and speak to the emergency services.
If the incident involves a crime not requiring an emergency response, please call 101. For example if:
  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood.