Anti social behaviour

Image: woman covering ears

Anti social behaviour (ASB) is behaviour that has caused, or is likely to cause, harassment, alarm or distress to another person.

We take reports of ASB very seriously as we know it can affect your quality of life and are here to help.

What IS anti social behaviour?

  • Playing loud music
  • Verbal or physical abuse
  • Arguing and slamming doors
  • Letting dogs bark too much or foul public areas
  • Offensive behaviour
  • Dumping rubbish (fly tipping).

What IS NOT anti social behaviour?

  • Babies crying
  • Cooking odours
  • One off parties/BBQ where there’s no evidence further problems will occur
  • Normal behaviour occurring at unusual times, for example, due to different working patterns and providing the resident is being considerate.
  • Clash of lifestyles including cultural differences
  • Children’s play
  • Noise transference due to poor sound insulation
  • Bonfires.

More information:

Find out more about our approach to dealing with anti social behaviour below.

How to report ASB?

You can report incidents of ASB by contacting us. The quickest and easiest way to report anti social behaviour is online using MyAccount.

Report ASB

There are a number of other ways to get in touch.

When you report an incident of ASB these will be passed to one of Housing Officers or ASB Officers, depending on what is being reported. They’re trained to help and find a way forward.

They’ll ask you about the problems you’re having and assess the risk to you by completing a short risk questionnaire. They’ll then create an action plan with you and tell you who’ll be dealing with your case.

They may ask you to keep a record of the ASB issues you’re having. You can do this by completing our ASB incident diary sheets (full details and link below).


Ways to record ASB

Paper diary sheets:

You can record issues by printing and filling in our ASB Incident diary sheets. Please keep a record of everything that happens and provide as much detail as possible. Keeping this up to date will help us work out what we can do to help resolve the matter. These details will also be used if legal action is required further down the line.

Once you’ve completed 2 weeks of diary sheets please scan the document in and send back to us as an attachment using our online service MyAccount. Or return the completed diary sheets to us in the post. Contact details here.

Download diary sheets

When using the diary sheets, we recommend keeping to these four simple rules:
  1. This is your own personal record of what you see or hear. You’re unable to write down something other people (including your wife, husband or partner) have witnessed. They must get their own diary - or you can give them a Witness Report (sheet at the end of your diary sheets).
  2. You should fill in the diary as soon as possible so the incident is still fresh in your mind. Do it on the same day if you can. 
  3. Fill in one form for each separate incident. If there is a second incident on the same day or night, start a new form. Put your signature and the date at the bottom of each form. 
  4. Write down everything you see and hear in as much detail as possible. You'll have to include swear words. We're sorry if this is upsetting but a general summary isn't taken as seriously by the court as word-for-word evidence.
It's a good idea to collect other evidence to back up the diary. For example, photographs can prove useful. If submitting photos please put the time and date the photo was taken on the back and sign it. You could also make a tape-recording of very loud music or shouting. The Noise App is a good way to record antisocial noise disturbances (see below).

Please contact us if you need help.

image: noise app logoThe Noise App:

You’ll need to contact us and let us know you’ll be registering to the Noise app so we can check the recordings after the two week period.

If we don’t receive any recordings in that two week period the case won’t be investigated further.

To start you need to download the app.

  • For iPhone users go to the “App Store” and search for “The Noise App” and tap “Get” or “Install” to start the download.
  • For Andorid users go to the “Play Store” and search “The Noise App RHE” and choose “Install” after selecting the app.
Download Noise App

When you open the app you'll be asked to create an account. As part of this process you will be asked who you want to report the noise matter to (in this case, Optivo). Full details on how to send your noise recording to us here at Optivo can be found in the user guide or YouTube video below.

 Download user guide

What happens when you report ASB?

When you report ASB to us we'll agree actions with you.

It’s very important you follow these actions as they help us take the case further. If you don’t we’ll be unable to progress the matter and may have to close the case.

In some cases, we may suggest mediation. Mediation is a good way of resolving disputes without the need to go to court. It involves an independent third party - a mediator - who helps both sides come to an agreement.

If mediation is appropriate to help resolve your anti-social behaviour case, we’ll expect you to take part before we progress with further action.

Read more about the process in our ASB policy.

The graph below shows the average time it takes to resolve ASB cases here at Optivo*:

Graph showing time it takes to deal with ASB cases at Optivo

*Data based on analysis of Optivo cases in 2019.


What to do in an emergency?

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

If the incident involves a crime not requiring an emergency response, please call 101. For example if:

  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood
  • Give the police information about crime in your area
  • Speak to the police about a general enquiry

Community Trigger

We attempt to resolve all ASB complaints quickly and will work with partner agencies where appropriate. 

If you’ve reported ASB to us and feel the action we’ve taken isn’t helping to tackle the problem, then there are a number of things you can do:
  • You can go through our internal complaints process or

  • If you want to speak to someone independent you can contact your local authority to request a ‘Community Trigger’. The Community Trigger allows your local authority to carry out a case review and make any recommendations for either ourselves or partner agencies to help resolve the issues you’re having .

    You have to have reported three separate incidents to either the Police, ourselves or the Local Authority within a six month period to be eligible for this type of review.You can search the Community Trigger directory to find the details of your local authority.

Also in this section:


How to deal with fly-tipping?

image: fly-tipping

Dumping rubbish (fly-tipping) is not only illegal, but it’s also unsightly and creates a negative impression of our estates.

If fly tipping is an issue where you live, report this to us. We can then take the necessary action to remove it from your neighbourhood and look to pass the costs involved onto the perpetrators.

Report it