Anti social behaviour

Image: woman covering ears

Anti social behaviour (ASB) is behaviour that has caused, or is likely to cause, harassment, alarm or distress to another person.

We take reports of ASB very seriously as we know it can affect your quality of life and are here to help.

What IS anti social behaviour?

  • Playing loud music
  • Verbal or physical abuse
  • Arguing and slamming doors
  • Letting dogs bark too much or foul public areas
  • Offensive behaviour
  • Dumping rubbish (fly tipping).

What IS NOT anti social behaviour?

  • Babies crying
  • Cooking odours
  • One off parties/BBQ where there’s no evidence further problems will occur
  • Normal behaviour occurring at unusual times, for example, due to different working patterns and providing the resident is being considerate.
  • Clash of lifestyles including cultural differences
  • Children’s play
  • Noise transference due to poor sound insulation
  • Bonfires.

More information:

Find out more about our approach to dealing with anti social behaviour below.

How to report ASB to Optivo?

You can report incidents of ASB by contacting us. The quickest and easiest way to report anti social behaviour is online using MyAccount.

Report ASB

There are a number of other ways to get in touch.

When you report an incident of ASB these will be passed to one of Housing Officers or ASB Officers, depending on what is being reported. They’re trained to help and find a way forward.

They’ll ask you about the problems you’re having and assess the risk to you by completing a short risk questionnaire. They’ll then create an action plan with you and tell you who’ll be dealing with your case.

They may ask you to keep a record of the ASB issues you’re having. You can do this by completing our ASB incident diary sheets or we may ask you to use the noise app.


What happens when you report ASB?

When you report ASB to us we'll agree actions with you.

It’s very important you follow these actions as they help us take the case further. If you don’t we’ll be unable to progress the matter and may have to close the case.

In some cases, we may suggest mediation. Mediation is a good way of resolving disputes without the need to go to court. It involves an independent third party - a mediator - who helps both sides come to an agreement.

If mediation is appropriate to help resolve your anti-social behaviour case, we’ll expect you to take part before we progress with further action.

Read more about the process in our ASB policy.

The graph below shows the number of cases we’ve received for the top 5 categories (1 April 2021 – 28 March 2022):

What to do in an emergency?

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

If the incident involves a crime not requiring an emergency response, please call 101. For example if:

  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood
  • Give the police information about crime in your area
  • Speak to the police about a general enquiry

What to do if you’re not happy with our response to your ASB reports?

We attempt to resolve all ASB complaints quickly and will work with partner agencies where appropriate. 

If you’ve reported ASB to us and feel the action we’ve taken isn’t helping to tackle the problem, then there are a number of things you can do:


Through Optivo: make a complaint

You can progress a complaint through Optivo’s complaints procedure. If you make a formal complaint an Optivo manager will investigate and respond to it. You can also escalate your complaint if you’re still dissatisfied after we respond.


Through your local authority (LA): a ‘Community trigger’

The ASB, Crime and Policing Act 2014 brought in measures to give victims and communities more say in the way their ASB reports are dealt with. This includes the Community Trigger (also known as the ASB case review). It gives victims the right to request a multi-agency case review where a local authority’s threshold is met.
If you meet your local authority’s threshold for a community trigger (usually 3 separate ASB reports in a 6 month period), they’ll arrange a meeting with you and the key agencies dealing with the ASB to review the case. At this meeting an independent panel will listen to your concerns. They’ll also hear what the different agencies involved have done to tackle the ASB. The panel then make recommendations on further action to improve things for you. Community triggers are taken very seriously and all agencies involved are fully expected to act on any recommendations they receive.

What’s the difference between them?

You can make a formal complaint to Optivo if there’s been one service failure. A community trigger usually requires you to report 3 separate incidents first.

Optivo’s formal complaints are investigated and dealt with by Optivo staff. A community trigger is co-ordinated by your local authority and involves an independent panel reviewing the case.

An Optivo complaint will only consider Optivo’s actions whereas a community trigger will consider the actions of all key agencies dealing with the ASB

Which one should I use?

Optivo’s complaints process and the community trigger are independent of each other. Each has its own conditions to be used.
You’re not required to make a formal complaint before applying for a community trigger. However if you’re not satisfied with our response we’d appreciate the opportunity to resolve this through our complaints process first.

Also in this section:


How to deal with fly-tipping?

image: fly-tipping

Dumping rubbish (fly-tipping) is not only illegal, but it’s also unsightly and creates a negative impression of our estates.

If fly tipping is an issue where you live, report this to us. We can then take the necessary action to remove it from your neighbourhood and look to pass the costs involved onto the perpetrators.

Report it