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Repairs in your home

Man reporting a repair online using his phoneIf you need to report a repair for something that’s our responsibility, there are a number of different ways to do it. 

Your responsibilities for repair work will be different depending on whether you rent a property from us or are a leaseholder or homeowner.

Find out more about repair responsibilities here. 
 

Reporting repairs

If the repair is our responsibility, you need to know who previously managed your home - AmicusHorizon or Viridian Housing.

We explain this when we sign up new Optivo customers. But if you’re not sure, please use our online postcode checking tool on the right hand side of this page to find out.

Just pop in your postcode and select the "Look up postcode" button and it will tell you if you live in a former AmicusHorizon property or a former Viridian property.

Reporting a repair if your landlord was previously AmicusHorizon


If your home is a former AmicusHorizon property, the easiest way to report repairs is on MyAccount, your free and secure online service. The online reporting tool is easy to use.

You can also report repairs by email, online chat or phone. Please click here to find out more about reporting repairs.

Reporting a repair if your landlord was previously Viridian Housing


If your home is a former Viridian Housing property, you can report repairs online using My Viridian.

You can also report repairs by email, online chat or phone. Please click here to find out more about reporting repairs. 

Emergency repairs

For emergency repairs, please contact our out-of-hours service. 
  • If your landlord was previously AmicusHorizon, please call 0800 121 60 60. 
  • If your landlord was previously Viridian Housing, the number is 0330 123 0220. 
 

Gas leaks

If you need to report a gas leak, please call National Grid on 0800 111999 or go online at www.nationalgrid.com.

If you need to report a powercut or electrical emergency, please contact The UK Power Network on 0800 31 63 105 or 105 or go online at www.ukpowernetworks.co.uk/internet/en/contact-us/ 



When reporting your repair please try to provide us with as much information as possible about the work required. 

Letting us know key information such as when the problem started, details of where we can find the issue and what (if anything) is broken will allow us to assess the work involved more accurately and help to speed up the repair process. If possible it’s also helpful to provide us with the make or model number (if known) of any faulty items.

Property Lookup

Please enter your postcode into the box below to find out whether your home was previously owned by Viridian Housing or AmicusHorizon.