What is an emergency repair?
An emergency repair is anything which causes immediate risk to your health and safety or has damaged the structure of your home.
Emergency repairs include things like:
- Severe flooding/uncontainable leaks
- Gas leaks (Southern Gas Networks)
- Complete electrical failure
- Board ups & securing property
- Passenger and Mobility lift breakdowns.
Our emergency repair service is 'make safe' only. For emergency repairs, please call us.
Please note, if you provide misleading or false information which makes us believe your repair is an emergency when it isn't, we may charge you for the call-out.
If you need to report a gas leak, please call National Grid on 0800 111999 or go online at www.nationalgrid.com.
If you need to report a power cut or electrical emergency, please contact The UK Power Network on 0800 31 63 105 or 105 or go online at www.ukpowernetworks.co.uk/internet/en/contact-us/
What about gas and heating repairs?
If you have a problem with your heating, there are a few things you can do to try and get it working without the need for an engineer. Please try these steps before calling.
Click here to read more.
If you still have problems after trying these steps, please get in touch. How you contact us for gas or heating repair work may be different to how you report other repairs.
Find out more here.
What about home improvements and DIY?
Apart from decorating, all home improvements need our permission.
Find out about the process involved plus how we can provide equipment and adaptations if you need help getting around your home.