Our involved residents

image: involved residents at an Optivo eventWe have over 60 residents in our governance structure. They help influence decisions and scrutinise our services.

Residents and staff work together to identify what’s working well and where we can make improvements.

The structure also has links with our Board ensuring our residents’ voices are heard throughout the organisation.

Here's our resident governance structure:Image - resident governance structure

Local General Panel

Being on the Local General Panel you:
  • Scrutinise local performance and service delivery
  • Consider any decisions from Resident Strategy Group impacting on local services
  • Build and maintain links with local communities
  • Help shape resident involvement and community development activities

Click below to see the membership for each region:

 

Kent General Panel Membership

Members include:
  • Graham Whitehead (Resident Strategy Group and Chair)
  • Anita Lowe
  • Carol Hayes
  • Sean Kew
  • Lindsey Davies
  • Michelle Williams
  • Natasha Carpenter
  • Michael Jarvis
  • Lynda May
  • Mary Thorpe

Sussex General Panel Membership

Members include:
  • Roderick O'Regan (Resident Strategy Group and Chair)
  • Brenda Shawky
  • Carol Thomas
  • Charles McIntosh
  • Chris Brockbank
  • Jeff Austin
  • Maureen Gardiner
  • Sean Barnes
  • Yvonne Hardman
  • Andrew Tuck

London General Panel Membership

Members include:
  • Mark Stimson (Chair)
  • Monica Barnes (Resident Strategy Group)
  • Adetokumbo Adeleye
  • Ashley Dennis
  • Diana Taylor
  • Janette Bryan
  • Ludmila Cavendish
  • Margaret Ashmead
  • Michael Hart
  • Penny Walker
  • Winnifred Carneiro
  • Hawa Kamara
  • Wendy Tromans

Midlands General Panel Membership

Members include:
  • Carl Hegarty
  • David Nixon
  • Daniel Catchpole
  • Karen Gray
  • Slim Herbert
  • Susan Gravely
  • Richard Thomas
 

Local Repairs Panel

Being on the Local Repairs Panel you:
  • Scrutinise local asset management performance and service delivery
  • Consider any decisions from Resident Strategy group impacting on local asset management services
  • Nominate representatives to attend contractor progress meetings, where appropriate and feed back to the panel.
 Membership for each region can be found below:
 

Kent Repairs Panel membership

Members include:
  • Graham Whitehead (Resident Strategy Group and Chair)
  • Anita Lowe
  • Carol Hayes
  • Lindsey Davies
  • Lynda May
  • Mary Thorpe
  • Michael Jarvis
  • Michelle Williams
  • Natasha Carpenter
  • Sean Kew

Sussex Repairs Panel Membership

Members include:
  • Chris Wickerson (Resident Strategy Group and Chair)
  • Maureen Gardiner (Vice-chair)
  • Brenda Shawky
  • Carol Thomas
  • Charles McIntosh
  • Chris Brockbank
  • Derek Fisher
  • Graham Tombs
  • Nick Chillingworth
  • Patricia Wagner

 

London Repairs Panel Membership

Members include:
  • Margaret Ashmead (Chair)
  • Carole Cherrington
  • Donna Morson
  • LeRoy Gittens (Resident Strategy Group)
  • George Shaw
  • Janette Bryan
  • Ludmila Cavendish
  • Mark Stimson
  • Melina Kakoulidis
  • Penny Walker
  • Slim Flegg
  • Valgina Odukwe

Midlands Repairs Panel Membership

Members include:
  • Carl Hegarty
  • Daniel Catchpole
  • David Nixon
  • Karen Gray
  • Richard Thomas
  • Slim Herbert
  • Susan Gravely
 

Complaint Panel

Residents on our Complaints Panel:
  • Scrutinise complaints performance
  • Provide a pool of residents to sit on complaints review hearings
 Membership details can be found below:

Complaints Panel Members

Members include:
  • Helena Ingham (Resident Strategy Group and Chair)
  • Matt Bromley (Vice Chair)
  • Cherub Esomonu
  • James Tubb
  • Jeff Austin
  • Nick Chillingworth
  • Richard Thomas

 
 

Resident Policy Panel

Residents on our Policy Panel:
  • Have delegated authority from the Resident strategy Group to endorse customer-facing policies
  • Monitor and scrutinise customer-facing policy work across Optivo.
Membership details can be found below:

Resident Policy Panel members

Members include:
  • Diana Taylor
  • James Tubb
  • Melanie Johnson
  • Reynall Richards
  • Yvonne Hardman
 

Scrutiny Panel

Residents on our Scrutiny Panel:

  • Carry out in-depth scrutiny reviews
  • Present the findings and recommendations to the Resident Strategy Group
  • Write a report for each review

Membership details can be found below:

Scrutiny Panel members:

Members include:
  • Anthony Collis
  • Maureen Handy
  • Michelle Hanson
  • Pat Arnold
  • Pat Caro
  • Philippa Brown
  • Rosie Ley
 

Resident Strategy Group

Reps from each of the Local General Panels, Local Repairs Panels, Complaints Panel and Policy Panel.

  • Scrutinise strategic key performance indicators (KPIs) and overall service   delivery
  • Review feedback from all groups in the structure to identify trends and provide a strategic steer for future pieces of work
  • Commission scrutiny projects - approve/endorse recommendations and monitor implementation
  • Work with Board and Executive Team to develop strategy and influence budgets.

Membership details can be found below:

Resident Strategy Group members

Members include:
  • Glen Cady (Chair)
  • Graham Whitehead (Kent General and Repairs panels)
  • Chris Wickerson (Sussex Repairs panel)
  • Roderick O'Regan (Sussex General panel)
  • Monica Barnes (London General panel)
  • LeRoy Gittens (London Repairs panel)
  • Helena Ingham (Complaints Panel)
  • Danny Sullivan (Resident Policy Panel)