Our involved residents

image: involved residents at an Optivo eventWe have over 60 residents in our governance structure. They help influence decisions and scrutinise our services.

Residents and staff work together to identify what’s working well and where we can make improvements.

The structure also has links with our Board ensuring our residents’ voices are heard throughout the organisation.

Here's our resident governance structure:Image - resident governance structure

Local General Panel

Being on the Local General Panel you:
  • Scrutinise local performance and service delivery
  • Consider any decisions from Resident Strategy Group impacting on local services
  • Build and maintain links with local communities
  • Help shape resident involvement and community development activities

Click below to see the membership for each region:

Oct minutes

Kent General Panel Membership

Members include:
  • Graham Whitehead (Resident Strategy Group and Chair)
  • Anita Lowe
  • Carol Hayes
  • Lindsey Davies
  • Lynda May
  • Mary Thorpe
  • Michael Jarvis
  • Michelle Williams
  • Sally-Laserian Marchant

Sussex General Panel Membership

Members include:
  • Andrew Tuck
  • Brenda Shawky
  • Carol Thomas
  • Charles-Alexander McIntosh
  • Christopher Brockbank
  • Sean Barnes
  • Yvonne Hardman

London General Panel Membership

Members include:
  • Mark-David Stimson (Chair)
  • Monica Barnes (Resident Strategy Group)
  • Adetokumbo Adeleye
  • Ashley Dennis
  • Diana Taylor
  • Janette Bryan
  • Ludmila Cavendish
  • Margaret Ashmead
  • Penelope-Ann Walker
  • Winnifred Carneiro
  • Wendy Tromans

Midlands General Panel Membership

Members include:
  • Carl Hegarty
  • Daniel Catchpole
  • Richard Thomas
  • Robert Blake
  • St Clair-Anderson Herbert
 

Local Repairs Panel

Being on the Local Repairs Panel you:
  • Scrutinise local asset management performance and service delivery
  • Consider any decisions from Resident Strategy group impacting on local asset management services
  • Nominate representatives to attend contractor progress meetings, where appropriate and feed back to the panel.
 Membership for each region can be found below:
 

Kent Repairs Panel membership

Members include:
  • Graham Whitehead (Resident Strategy Group and Chair)
  • Anita Lowe
  • Carol Hayes
  • Lindsey Davies
  • Lynda May
  • Mary Thorpe
  • Michael Jarvis
  • Michelle Williams
  • Sally-Laserian Marchant

Sussex Repairs Panel Membership

Members include:
  • Christopher Wickerson (Resident Strategy Group and Chair)
  • Brenda Shawky
  • Carol Thomas
  • Charles-Alexander McIntosh
  • Christopher Brockbank
  • Derek Fisher
  • Graham Tombs
  • Nick Chillingworth
  • Patricia Wagner

London Repairs Panel Membership

Members include:
  • Margaret Ashmead (Chair)
  • Carole Cherrington
  • LeRoy Gittens (Resident Strategy Group)
  • Janette Bryan
  • Ludmilla Cavendish
  • Mark-David Stimson
  • Penny-Ann Walker
  • Valgina Odukwe

Midlands Repairs Panel Membership

Members include:
  • Carl Hegarty
  • Daniel Catchpole
  • Richard Thomas
  • Robert Blake
  • St Clair-Anderson Herbert
 

Complaint Panel

Residents on our Complaints Panel:
  • Scrutinise complaints performance
  • Provide a pool of residents to sit on complaints review hearings
 Membership details can be found below:

Complaints Panel Members

Members include:
  • Helena Ingham (Resident Strategy Group and Chair)
  • Matthew Bromley (Vice Chair)
  • Margaret-Hannah Bowry
  • Cherub Esomonu
  • Nicholas Chillingworth
  • Richard Thomas
  • Sonia Garrick

 
 

Resident Policy Panel

Residents on our Policy Panel:
  • Have delegated authority from the Resident strategy Group to endorse customer-facing policies
  • Monitor and scrutinise customer-facing policy work across Optivo.
Membership details can be found below:

Resident Policy Panel members

Members include:
  • Daniel Catchpole
  • Diana Taylor
  • James-Henry Tubb
  • Lynda May
  • Melanie Johnson
  • Michael Jarvis
  • Phillip Faulkner
  • Sally-Laserian Marchant
  • Wendy Tromans
  • Yvonne Hardman
 

Scrutiny Panel

Residents on our Scrutiny Panel:

  • Carry out in-depth scrutiny reviews
  • Present the findings and recommendations to the Resident Strategy Group
  • Write a report for each review

Membership details can be found below:

Scrutiny Panel members:

Members include:
  • Anthony Collis
  • Charles Lynch
  • Maureen Handy
  • Michelle Hanson
  • Patricia Arnold
  • Patricia-Catherine Caro
  • Philippa Brown
  • Rosemary Ley
 

Resident Strategy Group

Reps from each of the Local General Panels, Local Repairs Panels, Complaints Panel and Policy Panel.

  • Scrutinise strategic key performance indicators (KPIs) and overall service   delivery
  • Review feedback from all groups in the structure to identify trends and provide a strategic steer for future pieces of work
  • Commission scrutiny projects - approve/endorse recommendations and monitor implementation
  • Work with Board and Executive Team to develop strategy and influence budgets.

Membership details can be found below:

Resident Strategy Group members

Members include:
  • Glen Cady (Chair)
  • Graham Whitehead (Kent General and Repairs panels)
  • Christopher Wickerson (Sussex Repairs panel)
  • Monica Barnes (London General panel)
  • LeRoy Gittens (London Repairs panel)
  • Helena Ingham (Complaints Panel)
  • James-Henry Tubb (Resident Policy panel)
  • Richard Thomas (Midlands General and Repairs panels)