Tenant Fees Act

Optivo offers homes for rent through Market Rent, Intermediate Rent and London Living Rent as well as some other special arrangements.

These homes are outside of our core social housing business. With some of these homes we take deposits. 

 
  • Tenant Fees Act (TFA) – Optivo comply with the TFA which applies to tenancies starting from 1 June 2019. We do this by charging no more than five weeks deposit and not charging any fees associated with starting a tenancy, its administration or ending it. You will only pay rent (and in some cases service charge for services to your home or the block/estate). More information can be found here.

  • Redress Schemes – Optivo is a member of The Housing Ombudsman. The Housing Ombudsman Service is the redress scheme that all housing associations must be part of. More information can be found here.

  • Deposit Protection Scheme (DPS) – The DPS keep deposit monies safe for letting agents, landlords and tenants. DPS is the service that Optivo uses. They are authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales. More information can be found here.
image: pproved code logoimage: The Property Ombudsman logo

 
You can view our Property Ombudsman Membership Certificate here.