We’re committed to providing a professional service to all our residents and clients. When something goes wrong, we need you to tell us about it. This will help us to put it right and improve our service.
The following information is for residents who are NOT Optivo tenants, but live in properties we manage.
If you’ve a complaint, please
click here to see how to make a complaint. It includes information about where the Property Ombudsman comes into this process.
If you're not sure if you should follow this process or our usual process, please email
contactus@optivo.org.uk