Contact Us

The contact details and online services you need to use depends on who used to be your landlord; either AmicusHorizon or Viridian Housing.Image: Couple with a baby contacting us using their laptop
 

Who should you contact?

If you know who used to manage your home/neighbourhood, click the blue box below to find the contact details you need to use.

Not sure? Use the handy postcode lookup tool on this page to find out. Just pop in your postcode and select the "Look up postcode" button. It will clarify if you need to contact AmicusHorizon or Viridian Housing.

 

I'm an Optivo resident (signed up on or after 22 May 2017)

Image: A woman using an iPad to contact usAmicusHorizon and Viridian have amalgamated to form a new housing association called Optivo.

While we make improvements to our services and systems, the contact details and online services you use will depend on who used to manage your home; either AmicusHorizon or Viridian Housing.

If you know who this is, please expand the appropriate blue box below to find out how to contact us.
 

Not sure?

Use the handy postcode lookup tool on this page. Just pop in your postcode and select the "Look up postcode" button and it will tell you if you need to contact AmicusHorizon or Viridian Housing.
 

I was an AmicusHorizon resident (now an Optivo resident)

Image: AmicusHorizon logoIf your previous landlord was AmicusHorizon, you can contact us using any of the following ways:

Image: MyAccount

MyAccount
With our free online service MyAccount you can report a repair, pay your rent, view your rent statement and service charge information, and lots more! 

Click here to login or sign up here.
 

Image: EmailEmail us
It's easy to get in touch using our online forms. If you prefer, please email us at contactus@optivo.org.uk.

 

Online Chat
You can talk to one of our advisors using our chat facility. Please note, this service is available 8am – 5.30pm (Mon to Fri).

Image: phoneBy telephone:
You can call us on 0800 121 60 60 or text us on 07786 204971.

We’re available 8am to 6pm Monday to Friday with an emergency service only outside these hours.


Image: letterBy post:
Write to us at:
Optivo,  Building 1060, Cornforth Drive, Kent Science Park, Sittingbourne, ME9 8PX.


Image: MapIn person (by appointment only):
If you prefer to come and see us in one of our local offices, you can find our address details here.

I was a Viridian Housing resident (now an Optivo resident)

Image: Viridian Housing logoIf your property was previously managed by Viridian Housing you can contact us on the follow ways:

Image: MyViridian iconMy Viridian
Our online service My Viridian lets you report repairs and keep track of your rent and service charges online. Visit My Viridian.
 

Image: Telephone iconTelephone:
Call us on 0330 123 0220*
Our customer service centre is open Monday to Friday from 8am – 6pm. We run an out-of-hours service at all other times. *Calls are charged at national rates.
 

Image: Chat iconOnline chat:
You can talk to one of our advisors using our new chat facility. Please note, this service is available 9am – 5pm (Mon to Fri). Click here to chat now


Image: Write to usBy post:
Write to us at:
Colwell house, 376 Clapham Road, London, SW9 9AR.


Image: visit us iconIn person (by appointment only):
If you prefer to come and see us in one of our local offices, you can find our address details here.


Image: Email us iconEmail:
It's easy to get in touch using our online form below. If you prefer, please email us at csclondon@optivo.org.uk.

 Security code

 

I'm not a resident and have a general enquiry


Image: Email us iconIf you’re not a customer (e.g. if you’re calling from a company with a general enquiry) then please contact us using the form below. For press enquiries, please click here.


 Security code


Property Lookup

Please enter your postcode into the box below to find out whether your home was previously owned by Viridian Housing or AmicusHorizon.