Contact Us

contact us

***Please note: MyAccount is currently unavailable due to technical issues. If you have an urgent enquiry please call us on 0800 121 60 60. We're working hard to resolve this issue and will keep you updated here on our website. We apologise for any inconvenience.***

(Last updated: Monday 16 September, 10:52am)

There are lots of ways you can get in touch...

The quickest and easiest way to contact us is through our online service MyAccount (for emergencies, it’s best to call us).

We’re available to help with customer enquiries Monday to Friday between 9am and 5pm.

Outside of these hours, we run an out-of-hours service for emergencies only.

Email us using MyAccountimage: Myaccount logo

MyAccount is your free safe and secure online service. If you login and email us using MyAccount, you can keep track of your conversation history with us.

With MyAccount, you can also manage your rent, repairs plus lots more from the comfort of your own home.

Get in touch

Other ways to contact us...

image: telephone icon
You can call us on 0800 121 60 60.
We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.

Please note: Monday morning is our busiest time and we may take longer to answer calls. The quickest way to contact us for non-urgent enquiries is online through MyAccount.

image: write to us icon
If you’d like to write to us, you can send a letter to the following address:

Optivo, Building 1060, Cornforth Drive, Kent Science Park, Sittingbourne, ME9 8PX.

image: visit us iconArrange a meeting (appointment only)
If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices.

The address details for our local offices are listed here.

Please note: you need to contact us in advance to arrange a meeting. The easiest way to contact us to arrange an appointment is emailing us through MyAccount.


image: Online chat iconOnline Chat:
You can talk to one of our advisors using our online chat facility. This service is available Monday to Friday between the hours of 9am to 5pm.