Our performance

Our plan is to work together with our residents to make a real and lasting difference to people’s lives.

Over the next ten years, Optivo will invest £3.5 billion in new homes to achieve an ambitious growth programme. We’ll start 1,500 homes a year from 2021 making us a key player in the housing sector.

The figures below are a reflection of our current performance to acheiving the targets set in our Strategic Plan (2017 - 2021).


Provide sector leading service

Objective and key performance indicators March 2018 March 2018 targer End of year target Target met
Resident recommending us: Net Promoter Score        
% Residents online        
 

Ensure a sustainable business

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% operating Margin (forecast - Jan)        
Gold Sustainable Homes (SHIFT) Award (by 2020)        


Maximise our social impact

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
Number of people into jobs and training        
New homes and commercial bed spaces        


Value our people

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% Staff say Optivo is a great employer        
% Staff say they are proud to work for Optivo        
 

Operation key performance indicators

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% Current arrears (GN & HOPS)        
% homes with valid gas safety record        
% Repairs satisfaction