Our performance

Provide sector leading service

Objective and key performance indicators March 2018 March 2018 targer End of year target Target met
Resident recommending us: Net Promoter Score        
% Residents online        
 

Ensure a sustainable business

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% operating Margin (forecast - Jan)        
Gold Sustainable Homes (SHIFT) Award (by 2020)        


Maximise our social impact

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
Number of people into jobs and training        
New homes and commercial bed spaces        


Value our people

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% Staff say Optivo is a great employer        
% Staff say they are proud to work for Optivo        
 

Operation key performance indicators

Objective and key performance indicators March 2018 March 2018 target End of year target Target met
% Current arrears (GN & HOPS)        
% homes with valid gas safety record        
% Repairs satisfaction