Our culture

2 members of staff at Optivo reading a leaflet

Our customers are at the heart of everything we do. We're passionate about offering the best service possible and believe a strong culture will give us the foundations to do this.


Our CORE values and behaviours are engrained in everything we do and are at the ‘core’ of Optivo’s culture.
From speaking with residents, to working with other colleagues, our aim is to always demonstrate:

image: Core values are customer focused, one team, respect and enthusiastic

Our positive culture comes from everyone living and breathing our CORE values. We’re a fun and rewarding place to work and ensure we give the best service to our customers.

Recruitment at Optivo

image: Optivo staff talking

Our recruitment process is based on finding passionate and talented people who will live our CORE values, in the work they do, every day.  

We have a diverse and inclusive workforce where everyone is respected.

We encourage a culture where our colleagues feel confident, welcomed and supported in an  environment of openness, trust and respect.  

And it doesn’t stop at the recruitment stage. We run training courses to make sure our colleagues have the skills and techniques needed to maintain our CORE values and behaviours.

Keen to make a difference? Want to join a fun and talented workforce? Take a look at our available jobs.


Optivo staff raising money for charity

Giving something back

We believe in giving something back to the communities we support and social impact is another large part of our culture.  

We’re passionate about enhancing the lives of our customers. To achieve this we offer a range of support including financial guidance, computer and internet training and employment support. We also run fun activites and courses to promote good health and wellbeing.

Our training, events and support is available throughout the year. We want to help our customers reach their full potential.

Find out more about the support we offer.

Our colleagues also get involved with fundraising and charity work. We raise money and get hands on with supporting the communities we serve.  And we encourage our teams to volunteer to help those in need.

Colleagues can often be seen taking part in fundraising for our own charity Fresh Visions. Fresh Visions supports children, young people and adults facing extreme poverty, domestic abuse, lack of education and social exclusion.

Over the last 16 years the charity has helped transform the lives of hundreds of young people each year and our staff are proud to support such a worthwhile cause.

Read more about Fresh Visions.