Our culture

At Optivo, we put people first. We have a culture we’re proud of, that’s underpinned by our CORE values:

Customer Focused

We take ownership and responsibility, we are positive and engaging and we put residents at the heart of everything we do.

One Team

We work together and support each other, we are united behind our goals and we don’t pass the buck.


We show consideration, we treat everybody with fairness, we value our fellow colleagues.


We go the extra mile, we’re passionate about achievement, we’re eager to learn.

image: Optivo staff talking
You’ll find these values embedded into everything we do. They’re what’s made us one of the UK’s leading housing associations for customer satisfaction.

They also help our staff to thrive and progress in a supportive environment that values diversity and the richness diversity brings to all aspects of their work.