image: transparency

We want to be transparent in everything we do. We want to give you a clear insight into what we’re doing, how we’re doing and what you need to know.

You can access policy documents, reports and other corporate publications from this page or use website's search function.

Our transparency statement

We're committed to transparency. Expand the blue boxes below to read our transparency statement. This statement outlines why we think it's important to be transparent, what this means for you in practise and provides details on how you can request information from us.

Our commitment to transparency

Optivo aims to be open and transparent with residents, stakeholders and service users. 

Our guiding principles, we will:

  • Make information easy to find 
  • Provide timely, accurate information that meets the needs of customers and other interested parties
  • Offer information in alternative formats such as large print or signpost to other options through our website
  • Respond to requests for information in a cost effective and proportionate way
  • Always meet our regulatory and legal responsibilities when providing information 
  • Actively encourage our colleagues or anyone associated with Optivo to raise their concerns.

Optivo is not classed as a public authority for the purposes of the Freedom of Information Act and therefore not required to respond to these types of requests. 

What this means?

We provide information in a variety of ways to meet the needs of our customers, stakeholders and service users. Information is available on Optivo’s website and social media channels such as Facebook and Twitter. We also provide some printed documents.

Here is the information we routinely publish:

Resident information

Service standards, performance and plans 


Financial information

  • Annual financial statements
  • Salaries of Non-executive directors and the Chief Executive plus salary bands of other executives 
  • List of expenditure over £500 for affordable homes programme ^. 


How we are governed


Fire Risk Assessments (FRAs)

•    Residents can request a copy of the Fire Risk Assessment (FRA) for their building here. 

Information that we will supply  

•    We’ll provide information that is routinely published
•    We’ll provide an individual’s personal information when we hold this data. 

Occasions when we are unable to provide information

Sometimes we’re unable to provide information. For instance:

•    It would involve disclosing someone else’s personal information
•    Information is confidential or commercially sensitive
•    Technical reports from third parties that assist our decision making
•    The information is draft and not finalised
•    Disclosure is prevented by law
•    Information that could prejudice any claim or legal action
•    Historical information that is not relevant
•    Information isn’t readily available or would be too costly in our opinion to provide.

Our aim is to respond to requests for information within 20 days. If we’re unable to provide the information requested then we’ll explain why. 

^ We receive grant from Homes England to provide homes on the ‘affordable homes programme’.  We will publish a quarterly list of expenditure over £500 relating to this programme on our website.

The total development grant received in quarter 4 (Jan to Mar 2023) is as follows;

  • Greater London Authority (GLA): £19,086,000
  • Homes England (HE): £22,000
  • Total £19,108,000

How to request information from Optivo

For further information on access to personal data, please refer to Subject Access Request Form.


Want to find out more?

Here are some of the key areas of our website that may be of interest:

image: a resident reading a policyOur policies and publications

We want our business to be transparent, giving you a clear insight into what we’re doing, how we’re doing and what you need to know.

You can access policy documents, reports and other corporate publications below or by using the search function.  

image: our involved residents helped us create our annual reviewAnnual Report  and performance

Exploring the achievements and highlights of the year, our Annual Review is an interactive digital publication containing videos, photo galleries and pop out features. 

It was written with the help of our residents and is available in a range of formats.  

image: a photo of a calculator and some moneyHow we spend money

In order for us to achieve our strategic goals, we need to ensure we deliver value for money.

Spending money wisely is a large part of our decision making processes.  

image: 2 female Optivo staff members smilingGender pay gap

We’re committed to closing the gender pay gap in line with our Equality, Diversity and Inclusion strategy. 

We want our people to be respected for who they are, paid fairly for the job they do and given opportunities for career progression.

Our Gender Pay Gap Report includes an action plan which is already underway.  

Fire safety

image: fire safetyThe safety of residents is our number one priority.

We have robust procedures and comprehensive controls in place regarding fire safety which are reviewed and tested on a regular basis.

Each building also has its own Fire Risk Assessment. This is available upon request. Find out more:  

image: modern slavery iconModern Slavery Statement

We have a zero tolerance approach to modern slavery or exploitation of any kind. 

We expect those we work with to have the same zero tolerance approach and we’ll never knowingly work with any organisation whose practices are incompatible with our own.

Our Modern Slavery Statement sets out our commitment to comply with the principles of the Modern Slavery Act 2015 (MSA).  

image: 2 professionals shaking handsOur partners

We’ve set out to achieve great things and make a difference but we can’t do it alone. 

Find out more about what we expect from the people and organisations we work with here at Optivo.