Communications preferences: You’re in control

Choose what information we send you and how you receive it.

The law concerning data protection changed on 25 May 2018 (you may have heard of this referred to as UK GDPR). You now have far more control over the topics we contact you about and the way send it to you*. image: Lock icon for GDPR

We hope you still want to hear from us, as we’re passionate about only sending you information that’s of interest and helpful. But if you’d rather opt out of certain topics or want to change the channels that we do reach you on, then it’s never been easier to tell us!

The quickest way to update your communications preferences is to do it online using MyAccount, our online service for residents.

Just login to the MyAccount website or the App^ to manage your preferences.

Go to MyAccount

You can also contact us by email, online chat, over the phone or face-to-face. The choice is yours!

We take how we use your data very seriously and are committed to making sure you only receive the information you want. If you want to find out more about our approach to data protection, please read our privacy statement here.

*Please note, we'll still contact you with essential service information related to your tenancy and the service we offer.
^ Please note, if you are an IoS MyAccount App user, you may need to log out and log back in again to be able to view the new Communications preferences section.

Also in this section:

person using myaccount to update their communications preferences

Reasons to opt in:

We try to send our customers information that is interesting and relevant. You can choose from the following topics:

News, events & competitions
Services and support available for our residents (e.g. money advice, employment support, training and skills)
Resident involvement and feedback
MyAccount updates
Properties for sale
Volunteering.

You also get to choose how you're contacted, from options including:

Email
Text message
Post
Telephone