Contacting us during adverse weather


27 February 2018

Due to cold weather conditions across the UK we expect there to be longer waiting times than usual when contacting us and our contractors.

If you need to report an emergency please call us

For other non-urgent enquiries please log in to MyAccount at

Go to MyAccount
We are doing our best to reach all customers who have work scheduled at their home. We’ll contact you if we're unable to get to you.

We apologise for any inconvenience caused.

Problems with your heating?

Image: thermostatDue to the adverse weather, our heating contractors are also experiencing extremely high call volumes.

Their call centres are working hard to resolve any issues raised, but longer waiting times for both calls and home visits are to be expected.

If you have a problem with your heating, there are a few things you can do to try and get it working without the need for an engineer. We advise trying these steps before calling. Click here to read more.

If you still have problems after trying these steps, find out how to report a heating repair here.