Making a difference

 

25 June 2019

IMAGE: The front cover of the Fire Safety Communication reportResidents are at the heart of everything we do here at Optivo, and your feedback makes a huge difference to how we deliver our services.

This is reflected in the work of our Scrutiny Panel, which is made up of a group of residents who carry out reviews of our services.

Most recently, the panel chose to review fire safety communication and take an in-depth look at this subject.

The panel considered if there was more Optivo could do to provide clear fire safety information to residents.

They interviewed many senior staff members and ran focus groups.

The panel were reassured to find areas of good practice already in place, but made 12 recommendations for improvement.

You can read the full report here.

Paul Hackett, Chief Executive of Optivo, said: “This was a really high quality piece of work that demonstrates the very practical (and topical) impact of resident engagement.”

Looking for something to get your teeth into?

If you’d like to join our Scrutiny Panel, please complete our form here and select ‘resident governance panels’.

We’ll be in touch with details about the next recruitment taster session in your region.