MyAccount help

Image: a man using MyAccount on his phoneWondering what your rent or service charge balance is? Want to report a repair or need to update your personal contact details? Doing these things is so easy thanks to “MyAccount”.

MyAccount is your free safe and secure account with Optivo. You can login using your smart phone, tablet, laptop or PC and manage your rent, repairs and personal details.

Go to MyAccount

Please note: MyAccount is for use by customers who live in a property that used to be managed by AmicusHorizon. If you live in a property that used to be managed by Viridian Housing, please click here to find out more.


Why should you sign up?

There are a whole host of benefits to using MyAccount to manage your tenancy. Watch the short video below to find out more.

Want to get started? Expand the blue boxes below to find out everything you need to know about signing up and verifying your account.

What can you do on MyAccount?

  • Report a repair and select appointment times
  • View your rent account
  • View service charge information
  • Update the details we hold about you including communication preferences
  • Update the details we hold on all members of your household
  • Contact us and make requests, 24 hours a day, 7 days a week!

How do you register?

MyAccount is free to use and registering is quick and easy.

Here’s a step by step guide:

  1. Click here to go to the MyAccount login page (the link can also be found at the top of every page on our website too!)
  2. Click on the ‘Register Here’ button
  3. Enter your chosen email address and  password (at least 9 characters) and confirm
  4. Click on the ‘Create Account’ button
  5. Type in your first name and last name and click on the ‘Submit’ button

Verifying your account

After setting up your login and password, there’s just one more thing you need to do before you start using the full range of features available within MyAccount.

We need to verify your MyAccount login details. This makes sure only you can access your personal information and allows us to link your MyAccount login to the information we hold about your tenancy. If you don't verify your account you won't be able to do things like report a repair or view your rent statement and service charge information.

The good news is that verifying your MyAccount login is easy. We do this by sending you a secure PIN 4 digit either by text or post (depending on what you’d prefer).

How do I verify my account?

To request your PIN, you need to login to MyAccount and click the ‘Request a PIN’ button. Alternatively, call us on 0800 121 6060 and we can help.

You can choose to receive your PIN by text (instantly) or by post (up to three working days).

Once you have your PIN, you then need to login and enter the number to verify your account. You’ll only need to do this once.

If you need further assistance please view the frequently asked questions listed at the bottom of the page or contact us for more information.


Need a bit of help?

If you’ve got a query about using MyAccount or are struggling to your account set up, we can help.

If you’ve a question about MyAccount take a look at our FAQ’s below. Alternatively, please contact us and one of the team will be happy to help.

Who can use MyAccount?

Anyone can register for MyAccount. However in order to use features such as reporting a repair or viewing your rent and service charge information, you must have a verified account.

Only those who hold a tenancy with us can have a verified account. This means you will be one of the following:
  • you live in a property that was managed by AmicusHorizon (now Optivo) prior to 22nd May 2017, or
  • you became an Optivo resident on or after 22nd May 2017 and live in a property that used to be managed by AmicusHorizon.
Not sure if this applies to you? You can use our website's postcode lookup tool to see who used to manage the property you live in. Click here to find out more.

What information do I need to verify my account?

We'll send all Optivo customers a PIN by text or by post (depending on your preference). 

You will need this PIN number to to verify your account when you login for the first time.

Why should I verify?

We verify your account to make sure it's secure to you and no one else can view your information.

We do this by sending you a secure PIN by text or post. You then need to log into MyAccount and enter this number to unlock the full of benefits.

We only need to do this once and after you've verified your account you can view secure information about your tenancy including
  • rent,
  • repairs and
  • service charge information.
You won't be able to view this information if you haven't verified your account, so it's well worth doing!

How long should my password be?

Your password must be at least 9 characters long and include a number and a capital letter.

Keep your password secure and don't choose something that can easily be guessed.

I have more than one tenancy, do I need two accounts?

If you hold more than one tenancy with us ( i.e. house and garage) you'll be able to see all tenancy information by registering and verifying once.

How far back does my repair information go?

We can show repair data back to 1 January 2013.

Can I print my rent and repair information?

Yes you can!

To view your transactions in print format, you'll need to download a PDF reader. Click here to download Adobe Reader

Please note: printing does not work on apple devices (IOS) using Safari, so you will need to use another browser like Google Chrome instead.

I'm trying to use my iPhone and iPad but its not working. What can I do?

If you want to use 'MyAccount' on your iPhone or iPad using Safari you may not be able to view the site unless you switch off 'private browsing'. To do this:
  1. Launch Safari from the home screen of your iPhone or iPad
  2. Tap on the 'show pages' icon in the lower right hand navigation
  3. Now tap on 'Private' in the lower left hand corner
  4. You may be prompted to close or keep all current tabs open. Make your choice
  5. Now tap 'Done' in the lower right hand corner and continue browsing.

How do I change my password?

To change your password, follow these steps.
  1. Log in to your account
  2. Click on the area of the screen in the top right where it says 'Hello ...'
  3. Select 'Change password'
  4. Type in your current password followed by your new password and password confirmation. Your new password must be at least 9 characters and include a number and a capital letter
  5. Click on Change Password button. Your new password will be active immediately.

I've reset my password but not received the email to change it

When you make a request as you've forgotten your password you'll receive an email. This will go to the email address that you used to register for MyAccount.

Please check your SPAM or junk folder within your email inbox.