Customer experience statement

Publication type: leaflet

We want you to feel safe, secure and happy in your home from the day you move in. We provide a range of services which mean you can get on with your life knowing that if things get complicated, we’ll be there to help.

The power of working together means we can co-create and provide the efficient and customer-focused services you expect from us. And, like you, we’ll spend every penny wisely.

Working together as ‘one team’ means each of us, via a lease or a tenancy agreement, have clear responsibilities
 
‘Powered by us’ is our guide to customer experience outlining what we need you to and what we'll do in return.

Click here to read "Powered by us"