Events & training
News
Leaflets & Publications
Careers
Investor relations
MyAccount
Search for:
Menu
Finding a home
Buying a home
Rent from us
Student and Short Stay
Homes for keyworkers
Independent living for older people
Options when moving home
Moving checklist
Buying the home you rent
Preserved Right to Buy
Right to Shared Ownership update
Renting a garage
Garage enquiry form
Garage application form - Kent
Garage application form - London
Garage application form - Sussex
Ending your garage rental agreement
Tenant Fees Act
Managing your home
Damp and mould
Repairs & home improvements
Making a payment
Making comments & complaints
Fire safety & cladding
Safer communities
Leaseholder & Shared Owners
Living in your home
Options when moving home
Tenancy sustainment
Repair responsibilities
Fence responsibilities and standards
Home improvements
Adaptations in your home
Problems making a payment?
Rent and Service Charges
Rent/service charge increase
Our self-assessment against the Housing Ombudsman’s Complaint Handling Code
FAQs about cladding and fire safety remediation costs
Fire safety advice
Fire safety – robust procedures in place
Our commitment
Anti social behaviour
Safeguarding
Domestic abuse
Crime
Homeowners living in apartment blocks
Fire safety
Dealing with pests
Asbestos
Fly tipping
Your tenancy agreement
Changing your tenancy agreement
Support for Ukraine
Water
Drains and blockages
Water hygiene
Estate services
Lifts
Our lift refurbishment programme
Ending your tenancy
Cost-of-living help
Digital support
The Money Planner
Volunteering
Money & benefits guidance*
Employment support
Wellbeing service
Our community centres
Full fibre broadband in your home
Becoming a business mentor
Volunteering opportunities at Optivo
Support with your Energy Bills
Useful resources
Meet the Teams
Job skills and training
Virtual Course in Hospitality - Online Form
Ways To Work
Setting up an email account
Get involved
Join us
Our approach to co-creation
Ways to get involved
Our involved residents
Our Resident Ambassadors
About us
Who we are
What we do
Investor relations
Careers
Sustainability
Transparency
Our policies
Leadership and governance
Our history
Our culture
Building new homes
Our social impact
Fresh Visions Charity
Support to tackle homelessness
Strategic goals
Energy advice
Energy bills and support
Saving energy at home
Priority Service Register
Water efficiency advice
Our Retrofit Programme
Biodiversity and green spaces
Partners
Contact us
Home
Privacy notice
Cookies
Cookies
Cookies are small text files placed on your computer by websites that you visit.
The cookie our site uses are ‘session cookies’. This means your preferences, such as your choice of text size, are stored temporarily while you move around the site. You can set your computer not to accept cookies. If you do this it may affect the way you can use our site.
We may also collect log file information and details of visitor behaviour patterns (using Google Analytics). We use this to make changes to the layout and content of the website based on the way people are using it.
Log files don’t contain any personal information or information about other websites visited. Visitors to the site cannot be identified from this information. You can find out more about how we use your data in our
privacy notice
.
If you want to delete your cookies, you’ll need to follow the guidelines for the browser you are using.
Third party tools we use on our website
Google (Analytics, Adwords and Forms)
: Measures traffic on our site and may be used for future marketing. The cookies expire automatically after a number of days/years after your last visit.
YouTube :
We show YouTube videos on our website. YouTube places cookies that remembers your settings in the video player. If you’ve changed the sound level on a YouTube video, this is remembered in a cookie for the next time you view a YouTube video.
Hotjar
: We use this behavior analytics and user feedback service to gain an understanding of how our website users are using our website. It helps us gain feedback and insight through tools such as heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics.
Druid
- we use a tool called Druid fo our digital assistant. Our digital assistant can help our website visitors with common queries and helps them to find the information they need quickly.
Also in this section:
Communications preferences: You’re in control
Cookies
Contact Us
Manage your communication preferences