Accessibility

Image: man listening to audio on his computer
 
We aim to provide an accessible service for all our customers. As part of this we focus on making the information on our website easy to find and display all content in a user friendly manner. We provide access to an online tool called 'Recite Me' that offers a range of accessiblity features for our website visitors.

Away from this, if we can adjust our service to better support you, please let us know. You can read more about our approach to providing accessible services in our Reasonable Adjustments Policy.
 

Website accessibility:

We've added a tool called Recite Me to our website that offers a range of benefits to our online visitors.

This feature will read text out loud to you, helps make text bigger on the screen and even translates into different languages.


The best thing is, it’s completely free to use!

To get started, click on the button below to launch the Recite Me toolbar.

image: Select this button to launch the Recite Me accessibility tool for use across our website

More about Recite Me

Recite Me is innovative cloud-based software that lets visitors to our website view and use it in the way that works best for them.
We have added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

It helps the one in five people in the UK who have a disability, including those with common conditions like sight loss and dyslexia, to access this website in the way that suits them best.

It also meets the needs of the one in ten people in the UK who don’t speak English as their first language, by being able to translate our web content into over 100 different languages.

How do I access the Recite Me toolbar?

You can open the Recite Me language and accessibility toolbar by clicking the Launch button above. Once you've done this, the Recite Me toolbar will appear on every page of our website, including on documents such as PDFs.

The Recite Me toolbar opens and displays a range of different options for customising how the website looks and how you can access the content. You can configure it to meet your requirements.

The graphic below summarises the options available:

image: Recite Me toolbar
image: Recite Me toolbar

How does Recite Me help me access this website?

Recite Me helps people to access our website to do the things they need to do, like find information about how to access our service by making complaints, access publications and read news.
The Recite Me toolbar has a unique range of functions. You can use it to:
  • Have the text on our website read aloud (including PDFs)
  • Download the text as an MP3 file to play it where and when it suits you
  • Change font sizes and colours
  • Customise background colour
  • Translate text into more than 100 different languages
  • Access a fully integrated dictionary and thesaurus.
You can find out more about how Recite Me works from the Recite Me user guide.
 

Can I get support with Recite Me?

If you need any further help please contact us and we can assist further.